Zipline is a well-funded, rapidly growing SaaS company transforming how frontline teams work. We empower the world's leading brands across retail, healthcare, logistics, and beyond to connect, align, and inspire their employees- from headquarters to the front lines. We're also a fully remote company, with passionate employees across the U.Zipline is 100% remote and accepts applicants from Canada, US & internationally. As an Account Manager at Zipline, you'll fill a critical role managing ongoing customer relationships and maintaining high levels of customer satisfaction. You'll also act as the voice of the customer internally, partnering with Implementation, Support, and Product to make sure customers get lasting value from Zipline. Support/Lead the onboarding of new customers and ensure a successful Zipline launch to their users.
Partner with Implementation, Support, Product, and technical stakeholders to ensure smooth onboarding, handoff, and post-launch optimization.
Use customer goals, usage data, reporting, and performance metrics to drive adoption, quantify ROI, and inform account strategy.
Identify expansion opportunities and help customers build business cases and budgets to support renewals and upsell opportunities.
Work with Marketing to develop case studies, customer video clips, quotes, and other sales and marketing assets that showcase customer success stories.
Retail experience preferred, particularly in store operations or headquarters environments.
Exceptional communication, presentation, listening, and writing skills,



with the ability to influence stakeholders at all levels and translate complex concepts into clear, intuitive guidance.
Bilingual: Italian/English preferred; Spanish, French, or German a plus.
Strong analytical skills, with experience using customer data and reporting to assess account health and inform strategy.
Strong project-management and organizational skills, with the ability to coordinate across technical and business stakeholders.
Experience supporting customer onboarding and familiarity with implementation processes such as SSO, hierarchy/user setup, training, and launch planning is a plus.
Strength in retention management, mitigating contraction/churn and looking for opportunities for growth/expansion.
At Zipline, we're committed to paying our team fairly, transparently, and in a way that supports growth. Salaries below this point typically reflect someone with potential but still building the necessary skills, while salaries above are for individuals already excelling in the role, with a deep understanding of Zipline's impact on customers, product, and company.
In higher cost of living markets, we apply 5-10% multipliers on our ranges, depending on the location,



to maintain competitive compensation and reflective of the increased expenses our team members face in those areas. While we primarily hire in Canada and the USA, we are a global employer, and all hiring regions will use the same methodology to determine fair and transparent pay.
Remote-first culture:
Join a high performing, fully remote team and work where you're comfortable
Get meaningful ownership in a fast-growing, venture-backed company shaping the future of retail.
Our versátil time-off policy gives you the freedom to take the breaks you need, when you need them—whether it's a long weekend or a well-deserved vacation. We'll also give you a monthly coffee-shop stipend to switch up your workspace and get inspired outside the office. World-class medical, dental, and vision policies.
We've done New York, Costa Rica, Whistler, Palm Springs, San Diego, and Mexico City.
We support continuous learning and provide unlimited access to our Udemy Business account
We may be remote, but we're anything but disconnected. Zipliners work from all over—vans, boats, Airbnbs, and everything in between. No office? Even though we're distributed, we make space to connect—whether it's our weekly all-company social or gathering in person at our yearly retreats. We use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. This opportunity is offered through HighlightTA, the on-demand talent team supporting Zipline's growth.

📌 Account Manager (Remoto) (Málaga)
🏢 HighlightTA
📍 Málaga