Company Description TOMRA Food is a multi-national organization and a leading provider of sensor based sorting and processing technology for the fresh and processed food industries. Developing state-of-the-art technologies, optimizing customers' production flow, and helping to deliver consistent high quality output have been our strength

The Customer Service Coordinator serves as the central point of contact for our customers in the After-Sales Service organization. Customer Interaction & Case Management

- Receive and log customer calls and service requests in the ERP system.
- Ensure timely escalation to the Technical Support team.

Service Coordination

- Prepare service quotations for spare parts, service visits and training.
- Liaise with internal teams (Field Service Engineers, Tech Support, Planning, Logistics, Supply Chain, Finance) to ensure smooth execution of service activities.

Ensure adherence to company policies and service standards.





- Support continuous improvement initiatives within customer service department

Bachelor's degree in Business Administration or related field (or equivalent experience).

- Experience: At least 5 years of experience in customer service - preferably in a technical or industrial environment.
- Excellent command of both Spanish and English, which is mandatory for the role, additional language skills are a big plus.
- Proficient in ERP platforms and the full MS Office Suite.
- Extended Life Insurance: In case of death & permanent disability 150k EUR
- Private health insurance affiliation offered at discounted rate
- On the job and ongoing training provided
- Hybrid work policy
- General career opportunities with a strong record for promoting internally
- Professional training and development: Customer Service Coordinator for the Southern European Region (Masanasa)

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📌 Customer Service Coordinator con Ingles (Valencia)
🏢 Importante grupo
📍 Valencia