Our partner is looking for a Customer Support Specialist based in Spain.

You will join a fast-paced customer service environment where your main mission is to ensure high-quality support for English-speaking clients across multiple communication channels.

This role plays a key part in delivering smooth customer experiences by resolving inquiries efficiently and professionally via chat, email, and phone.

You will act as the first point of contact, helping users troubleshoot issues, understand products and services, and find the best possible solutions.

You will collaborate closely with internal teams to ensure customer cases are resolved effectively and continuously improve service quality.

This is an opportunity to develop within a structured support environment while contributing to customer satisfaction and long-term client relationships.

Handle customer inquiries across chat, email, and phone, ensuring timely, clear, and professional responses aligned with service standards.

Communicate complex information in a simple and structured way, both verbally and in writing, to support customer understanding.

Identify recurring issues and contribute insights to improve processes, workflows, and overall service quality.

Collaborate with team members and other departments to ensure smooth handling of cases and consistent service delivery.

Apply quality guidelines and procedures when processing customer requests, ensuring accuracy and compliance.





Strong proficiency in English, both written and spoken, with confidence in handling live customer interactions.

Previous experience in customer support or a similar client-facing role is considered an advantage.

Good computer literacy and ability to quickly learn and navigate support tools and systems.

Must have a personal laptop (Windows with at least 16GB RAM or MacBook **** or newer) and a stable internet connection.

Flexibility to work in shifts, including occasional night shifts.

Private medical insurance after the probation period.

Financial support for professional development and language learning.

Opportunity to work in an international, structured, and growth-oriented customer support environment.

Exposure to customer service best practices and career development opportunities in support operations.

Data Privacy Notice:

By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. If you would like more information about how your data is processed, please contact us.

📌 Customer Service Officer English (Night) (Málaga)
🏢 Jobgether
📍 Málaga