Zipline is a well-funded, rapidly growing SaaS company transforming how frontline teams work. We empower the world’s leading brands across retail, healthcare, logistics, and beyond to connect, align, and inspire their employees- from headquarters to the front lines. We’re also a fully remote company, with passionate employees across the U.Zipline is 100% remote and accepts applicants from Canada, US & internationally. This role would require you to support both our EU and North American markets.
The Technical Account Manager (TAM) serves as the technical advisor for customers throughout their lifecycle, partnering closely with Account Management, Sales, Solutions Consulting, Product, and Engineering to deliver technical solutions that maximize customer value.
This role is responsible for leading customer-facing technical services, including integrations, identity management, data services, and technical consultation. The TAM also serves as a trusted internal resource, supporting revenue-generating opportunities, delivering professional services engagements, and acting as the highest level of technical escalation for complex customer implementations.
We're looking for someone who enjoys solving technical challenges, building strong customer relationships, collaborating across teams, and translating complex technical concepts into practical business solutions.
Integration Services

- Configure and support identity management solutions including SSO, SAML, SCIM, and Just-in-Time (JIT) provisioning.
- Coordinate custom API integration projects with customers and Engineering teams.
- Data Services
- Deliver customer implementations for GraphQL API integrations supporting Metrics Widgets.
- Configure and support Resource Library sFTP integrations when implemented post-launch.
- Implement and support Data Connector (BigQuery) integrations.
- Lead implementation of advanced data exchange solutions and other future data products.
- Consult with customers on data architecture and API best practices.

Data services

- Internal Technical Consulting
- Partner with Sales and Solutions Consulting during the sales cycle by answering technical questions, participating in discovery sessions and reviewing integration and API functionality.




- Support Account Managers with technical strategy for integration and data services upsell opportunities.
- Provide consultation on reporting capabilities, Metabase functionality, and available technical solutions for existing customers.
- Technical Escalations & Support
- Troubleshoot authentication, provisioning, API, and data synchronization challenges.
- Create internal documentation and best practices to improve technical enablement across Customer Success, Sales, and Solutions Consulting.
- Share technical knowledge with internal teams through training and consultation.

Special Projects

- Lead strategic technical initiatives requiring cross-functional coordination across Product, Engineering, Customer Success, and customer stakeholders.
- Support other high-impact technical initiatives across the business as needed.
- Manage complex technical implementations requiring detailed project management and stakeholder coordination.
- Participate in approved strategic projects as prioritized by leadership.

4+ years of experience in Technical Account Management, Technical Consulting, Solutions Engineering, Professional Services, or a similar customer-facing technical role within a B2B SaaS environment.

- Experience working with enterprise customers, preferably within the retail technology space.
- Hands-on experience implementing or supporting APIs, integrations, identity management, or enterprise SaaS platforms.
- Working knowledge of SSO, SAML, SCIM, OAuth, or enterprise identity providers (Okta, Azure AD, Google Workspace, Ping, etc.).
- Experience delivering customer-facing technical implementation or professional services engagements.
- Strong understanding of REST and/or GraphQL APIs, web services, authentication methods, and data exchange concepts.

Experience with SQL, PostgreSQL, MySQL, or other relational databases.

- Familiarity with Ruby on Rails or modern web application architectures.
- Experience with data warehouses such as BigQuery.




- Experience using project or work management platforms such as Jira/Confluence.
- Experience supporting enterprise reporting platforms or BI tools such as Metabase.
- Retail industry experience or experience working with retail operations teams.

At Zipline, we're committed to paying our team fairly, transparently, and in a way that supports growth. Salaries below this point typically reflect someone with potential but still building the necessary skills, while salaries above are for individuals already excelling in the role, with a deep understanding of Zipline's impact on customers, product, and company.
In higher cost of living markets, we apply 5-10% multipliers on our ranges, depending on the location, to maintain competitive compensation and reflective of the increased expenses our team members face in those areas. While we primarily hire in Canada and the USA, we are a general employer, and all hiring regions will use the same methodology to determine fair and transparent pay.
Remote-first culture: Join a high performing, fully remote team and work where you're comfortable.

- Stock Options: Get meaningful ownership in a fast-growing, venture-backed company shaping the future of retail.
- Our flexible time-off policy gives you the freedom to take the breaks you need, when you need them—whether it's a long weekend or a well-deserved vacation. We'll also give you a monthly coffee-shop stipend to switch up your workspace and get inspired outside the office. World-class medical, dental, and vision policies.
- We've done New York, Costa Rica, Whistler, Palm Springs, San Diego, and Mexico City.
- Learning: We support continuous learning and provide unlimited access to our Udemy Business account.
- We may be remote, but we're anything but disconnected. Zipliners work from all over—vans, boats, Airbnbs, and everything in between. No office? Our culture still feels like one big hug.

Even though we're distributed, we make space to connect—whether it's our weekly all-company social or gathering in person at our yearly retreats. We use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. This opportunity is offered through HighlightTA, the on-demand talent team supporting Zipline’s growth.

📌 Technical Account Manager- Remote (España)
🏢 HighlightTA
📍 España