Do you want to shape how a leading general reinsurer prepares for, responds to, and recovers from disruptions? As a Lead Operational Resilience Manager based in Madrid, you will be at the heart of evolving and embedding Swiss Re's Operational Resilience and Crisis Management capabilities across the organisation. This is a high-impact, senior role where strategic thinking meets practical execution — you'll partner with business leaders, challenge the status quo, and drive meaningful outcomes in a fast-moving, globally connected environment.
You won't just be maintaining frameworks — you'll be shaping them, testing them, and making them stronger.
Operational Resilience & Crisis Management frameworks
, location and third-party risk considerations, and senior stakeholder briefings
Partner with the business:
Collaborate with business units and functions to
including business services, dependencies, recovery strategies, and scenario planning
Drive resilience testing:
of resilience testing and scenario exercises, including accountability for remediation actions
Support and constructively challenge the business in
in planning and decision-making
resilience dashboards and senior management updates
Ensure high-quality responses, clear narratives, and robust supporting evidence for
concentration risk management
, and ongoing monitoring of third-party resilience
Support incident management:
Drive collaboration across risk, compliance, operations, and technology to
to more junior colleagues, fostering a culture of learning and ownership
The Operational Resilience team is a truly global function, with talented colleagues based across Zurich, Hyderabad, Bangalore, New York, Madrid, Bratislava, and London. As part of the Madrid team, you'll be embedded in a vibrant local hub while contributing to a global agenda that matters. You're comfortable navigating complexity, engaging senior stakeholders,



and working across cultures and functions in a fast-paced international environment.
in operational resilience, business continuity, and/or crisis management within complex organisations
including critical business services, impact tolerances, and scenario testing methodologies
in designing and facilitating scenario testing or exercises, and driving remediation activities through to completion
Demonstrated ability to engage and influence senior stakeholders
, third-party risk management
data analytics and reporting tools
such as Power BI
Agile or transformation environments
Advanced proficiency in MS Office
(Excel, PowerPoint, Word)
Fluent English
For Spain, the base salary range for this position is between 60,000 EUR and 100,000 EUR for a full-time role.
In addition to your base salary, you may be eligible for additional rewards and benefits including an attractive performance-based annual bonus.
This is a rare opportunity to work at the centre of a critical and rapidly evolving discipline within a leading global organisation. You'll have the platform to shape how Operational Resilience is understood and embedded across Swiss Re, influence both strategy and day-to-day practice, and collaborate with senior leaders across the business. Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week.
Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.
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📌 Operations Manager - English Speaker - Hybrid (Málaga)
🏢 Swiss Re
📍 Málaga