At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Customer Service Operations Job Category: Business Enablement/Support All Job Posting Locations: Customer Service Representative - Spain Make a meaningful difference in every customer interaction.

About the role As a Customer Service Representative, you will play an important role in delivering an excellent experience to our internal and external customers. Working closely with different teams across the organization, you will contribute to reliable day-to-day operations while helping us continuously improve the way we serve our customers.

Partner with Sales, Marketing, Logistics, Supply Chain, Finance and other teams to deliver a seamless customer experience.

Support different Customer Service workflows when needed and collaborate with colleagues across the team.

Contribute ideas and insights that help improve customer experience and operational effectiveness.

Comfortable working with numbers, business systems and digital tools.

Spanish fluency and the ability to communicate effectively with local customers and stakeholders.

English communication skills are an advantage.





Previous experience in Customer Service, Order Management or a related customer-facing role is valued.

Experience with business systems such as Salesforce, SAP, JDE or similar platforms is an advantage.

Good working knowledge of Microsoft Office and digital tools.

Contract Management

Customer Support Operations

Customer Support Platforms

Customer Support Policies and Procedures

Customer Support Trends

Data Capturing

Service Excellence

Service Request Management

Contract Management

Customer Support Operations

Customer Support Platforms

Customer Support Policies and Procedures

Customer Support Trends

Data Capturing

Service Excellence

Service Request Management

an annual bonus with set target (% of pay) depending on pay grade / location, where the presente amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions.

service anniversary and recognition awards

Throughout the recruitment process - from application through hiring - we are committed to providing reasonable accommodations/adjustments for qualified candidates with disabilities. If you need support at any stage of the recruitment process, please complete our candidate accommodation request form so we can assist you.

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📌 Customer Support Specialist-Spanish & English (Madrid)
🏢 8500-Johnson & Johnson, S.A. Legal Entity
📍 Madrid