David Kennedy Recruitment is working with an international e-commerce company that is looking to recruit a Dutch-speaking Customer Experience Specialist to join their team in Valencia. This is a customer-focused, problem-solving role combining phone, email and live chat support with cross-functional collaboration and continuous process improvement. Position: Customer Experience Specialist

Location: Valencia, Spain

Work model: On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

Provide customer support to Dutch-speaking customers via phone, email and live chat

Handle customer questions, orders and product-related enquiries

Resolve complex customer cases and identify practical solutions

Coordinate with internal teams including Traffic, Design, Production, Finance and external suppliers when required

Manage customer cases across multiple channels while maintaining high service and quality standards

Identify root causes of recurring customer issues and contribute to process improvements

Maintain accurate customer and case information within the relevant systems

Meet daily productivity, quality and customer satisfaction KPIs

Provide clear, calm and professional communication throughout every customer interaction

Participate in team meetings, 1:1s, workshops and improvement projects

Actively contribute feedback and ideas to improve the overall customer journey.

REQUIREMENTS:

Native or near-native Dutch language skills and fluent English





A third language is an advantage

Minimum 1 year of experience in a fast-paced customer-facing role

Strong communication and interpersonal skills

Natural problem-solving ability and a proactive approach to customer issues

Ability to remain calm and effective under pressure

Comfortable working with multiple communication channels and systems

Experience working with KPIs and performance targets

Strong adaptability and ability to thrive in a dynamic environment

Open to direct feedback and continuous improvement

Entrepreneurial and ownership-oriented mindset

Already based in or near Valencia, Spain

Valid eligibility to work in Spain / EU work eligibility

Available to start as soon as possible.

BENEFITS:

- Office-based working environment in Valencia
- Daily breakfast and lunch provided at the office
- Twice-weekly bootcamp in Turia Park
- Annual AI learning budget
- Internal mentorship and development opportunities
- Personal development workshops
- Comprehensive onboarding programme
- Regular employee recognition and company events
- Support with Spanish bureaucracy and NIE process
- 20% employee discount on company products
- Referral bonus of up to €600
- Paid time off for volunteering
- Donation matching programme
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- And much more!!!

📌 Customer Experience Specialist (Dutch, Full time) (Málaga)
🏢 David Kennedy Recruitment
📍 Málaga