As a member of our Customer Service team, you will be responsible for providing exceptional service to our customers and retailers. Your role is vital in maintaining our reputation for outstanding service and customer satisfaction.
Respond promptly to customer inquiries via email and chat.
Stay informed about the company's products, services, policies, and procedures.
Work closely with other customer service team members to ensure a consistent and high-quality customer experience.
logistics, carriers) to address customer issues.
Participate proactively in team meetings, training sessions, and performance evaluations.
Seek to improve personal performance by staying updated with industry trends and best practices.
Participate in training and development programs to enhance skills and knowledge.
Follow security protocols to prevent data breaches and fraud.
Proven experience in customer service or customer support.
Familiarity with customer service software, CRM systems, and relevant tools.
A positive, can-do attitude,
open to constructive feedback and committed to sharing knowledge with colleagues to support team development.
Empathy and emotional intelligence to support both customers and team members effectively.
Fluent English additional languages are a plus
Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their general reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities.
Professional and personal development:
Find your spark and leave your mark. Hybrid Working:
Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work.
LI-hybrid #LI-SDVA1
📌 Customer Support Specialist (remote -english) (Madrid)
🏢 ESW
📍 Madrid