Cepheid, a Danaher diagnostics company, seeks an Order Management Specialist to handle customer quotes, order processing, complaints, and invoice management in Barcelona. The role supports the Customer Service team and works closely with Sales and Operations to ensure customer satisfaction and drive revenue growth.

Responsibilities

- Process customer orders, quotes, credits, invoices, and resolve disputes
- Maintain direct customer contact and support Sales team strategies
- Handle customer complaints and enquiries with quick, proactive resolution
- Collaborate across Operations and support functions to enhance customer experience
- Contribute to continuous improvement culture and revenue goal achievement

Requirements

- High school diploma or equivalent work experience
- 2–4 years of order management and customer complaint handling experience
- Strong data entry and Excel skills
- Fluent in Swedish and English with excellent communication abilities
- Proactive customer inquiry resolution with focus on satisfaction
- Proficiency in MS Office products

📌 Order Management Specialist (España)
🏢 Danaher
📍 España