Overview

In this role you own the end-to-end renewal lifecycle for a portfolio, driving ARR retention and sustainable commercial outcomes. You act as a trusted advisor, balancing customer value with PTC’s objectives and coordinating across Sales, Customer Success, Finance, Legal, and Product. You’ll shape renewal strategies, identify churn risks and growth opportunities, and lead negotiations to ensure predictable, data-driven performance. This is an opportunity to influence strategy, optimize commercial terms, and contribute to cross-functional programs in a fast-paced, international setting.

Responsabilidades

- Own end-to-end renewal lifecycle for assigned accounts, driving ARR retention and customer value
- Develop and maintain commercial roadmaps, renewal strategies, and action plans
- Identify churn risks, downgrade signals, modernization opportunities, growth potential, and commercial drift
- Provide guidance on contract structures, pricing, licensing, terms, and renewal options
- Lead complex renewal discussions and negotiations balancing customer expectations with objectives
- Maintain accurate forecasts, CRM data, and pipeline visibility for risk and opportunity signaling




- Collaborate with Sales, Customer Success, Operations, Finance, Legal, Compliance, and Product to align strategies
- Drive quote-to-booking readiness and timely customer engagement; ensure disciplined follow-through
- Support strategic programs, tools, and process improvements across the team

Requisitos principales
- 5+ years in subscription management, renewals, customer success, commercial operations, sales, licensing, or related roles
- Proven experience managing complex renewals, commercial negotiations, recurring revenue, and customer retention
- Experience in enterprise software, SaaS, PLM, CAD, or related technology industries preferred
- Experience working with direct customers, strategic accounts, and cross-functional teams in international environments
- Familiarity with Salesforce or similar CRM and forecasting tools
- Fluency in French and English

- Commercial acumen
- Strategic & analytical thinking
- Ownership & accountability
- Salesforce or similar CRM
- Forecasting tools
- Data analytics and insights

📌 Senior Subscription Manager (Barcelona)
🏢 Ptc
📍 Barcelona