As you contemplate your future you might be asking yourself whats the next step? Start your journey with usWe are looking for an experienced CX Documentation and Translation Executive German amp; English speaker to joinour Barcelonabased CX Customer Journey team in ahybrid 6month temporary capacity to manage and update customer experience content for both agents and digital channels Youll ensure source materials and translations are accurate consistent and aligned with our brand voice and local market needs By delivering clear and accessible information youll help drive efficient support and contribute to building customer trust and loyaltyIf youre ready to soar were ready to take you thereWhy eDreams ODIGEOWere the worlds leading travel subscription platformWe pioneered Prime the worlds first and leading travel subscription programme when it launched in 2017Millions of Prime members every year across multiple markets5 brands: eDreams GO Voyages Opodo Travellink and the metasearch engine LiligoThis entire Prime experience is powered by a proprietary industryleading AI platform that delivers a smarter hyperpersonalised service and comprehensive travel experience globally to its membersDiversity is our strength thats why our eDOers are coming from different nationalities from all continents 99 permanent contractsPrime members are subscribed to general travel gaining access to a comprehensive multiproduct offering for all their travel needsincluding hotels rail flights dynamic packages and car rental among others compounded by industryleading flexibility features and exclusive memberonly benefitsWhat you will do:The Roles

Key Responsibilities




and TasksAs an eDOer you will have clear objectives great challenges and a clear overview of how your work contributes to the global company project and its customers As a CX Documentation and Translation Executive in the CX Customer Journey team you will be in charge of:Documentation Management: Create maintain and update CX content with business owners ensuring highquality knowledge and internal communications to call centers on process updates timesensitive issues and implementation of new initiativesTranslation Coordination: Ensure translations are accurate culturally relevant and aligned with brand tone and eDO standardsproofreading both human and AIgenerated content for consistency and qualityOptimization: Manage glossaries translation memories and style guides for content consistencyStakeholder management:Work crossfunctionally with teams and stakeholders to align priorities and ensure timely deliverySupport translation and documentation needs across CX Product Training and other key functionsSupport with translation and documentation queries across the businessContinuous Improvement: Perform regular quality reviews of CX documentation and translationsWhat you need to succeed:Mandatory SkillsMinimum of two years of experience in a documentation and translation roleCertified German Translator and Fluent in English C2 with a professional translation qualification eg EMT CIOL SFTExperience using CMS and AI tools eg DeepL GPT assistants to adapt content across languages and platformsProven track record of delivering highquality content through AIassisted proofreading utilizing advanced tools to streamline the editing process while maintaining a humancentered final polishFamiliarity with translationlocalization tools like SDL Trados and LokaliseStrong writing and editing skills using Word or Google DocsExperience with contentknowledge systems eg Confluence SharePoint Zendesk Guide GuruProficiency with tools like Slack Microsoft Teams Jira Asana Trello Mondaycom or Microsoft ProjectA quick learner strong communicator and team player who brings solutions and fresh ideasPreferred QualificationsExperience with Applied AI Tools: Demonstrated comfort using practical AI tools such as Gemini or other AIpowered assistantsExperimentation Mindset: Curiosity and eagerness to explore experiment with and integrate emerging AIdriven solutions into workflowsAIEnhanced Problem Solving: Ability to effectively leverage AI tools to streamline processes and enhance productivityAdaptability and Learning Agility: Enthusiastic about continuously learning and quickly adapting to new AI features and capabilitiesWhats in it for you?A rewarding Compensation package Prime Plus membership competitive salary and benefits package including flexible benefits performancebased bonuses birthday day off discounts and partnerships relocation support and premium equipment with rolebased selection options and device ownership through our equipment lifecycle program when it reaches its refresh cycleYour Wellbeing is our priority Embrace Freedom and Flexibility At eDO we value flexibility employee care and transparency

We offer
a hybrid homeoffice model focused on outcomes Youll be able to find the right workpersonal life balance that suits you bestWork hard party hard We believe in having fun and connecting wi

📌 Cx Documentation And Translation Executive (Madrid)
🏢 Edreams Odigeo
📍 Madrid