About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.

We’re trusted by more than 12,000 companies worldwide, including Bolt, GoCardless, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

Visit www.perk.com to learn more.

We have an exciting internal opportunity for an ambitious and motivated team member to broaden their skills through a 4-month assignment as a Post-Sales Support Specialist within our Suppliers team.

As a Post-Sales Support Specialist (4-month assignment) on our team, you will provide essential operational support across two critical areas,



with the objective of maintaining the operational backbone of our customer experience. Your first focus will involve managing corporate rate requests, where you will coordinate with Account Management and Implementation teams, and external hotel partners to facilitate the loading of rates into GDS and troubleshoot any issues that arise during the process. Your second focus will be supporting post-implementation updates, handling technical platform tasks such as user bulk uploads, airline loyalty programmes and manual configuration settings that require specialised backend knowledge. In this role, you will act as a central point of contact for both internal stakeholders and hotel suppliers, ensuring data accuracy while contributing feedback to help improve our team’s overall processes and efficiency. The secondment covers our peak season, when annual rate renewals drive our workload, and is a chance to build a new set of skills you can take back to your team.

What will you do?

- Perform user base and account set-up updates on behalf of our customer base (bulk uploads, manual updates, and so on).

- Load airline loyalty programmes, process user sanction whitelisting and handle ad-hoc customer requests.

- Cooperate closely with the AM and IS teams to set clear expectations around delivery dates,



data requirements and processes.

- Take ownership over corporate rates of our customers. Consulting, Loading, and Troubleshooting.

- Lead communication regarding corporate rates with hotels, providing this service to our clients.

- Coordinate with the Inventory Team about specific requirements of corporate agreements loading.

- Support your Team Lead with feedback and ideas on how to improve the processes and team effectiveness and collaboration.

- Become an expert in the functionalities of our platform.

- Become an expert in Back end functionalities required to set up an account.

On a day to day basis you will interact with internal stakeholders mainly (AM and IS Team) as well as hotel suppliers. Occasionally you will also lead tasks which might be customer facing.

What will you learn?

- Technical: how customer accounts and rates work behind the scenes, the GDS, Salesforce, Zendesk and AI-assisted workflows.

- Soft skills: ownership, attention to detail, prioritising under pressure, clear communication with hotels and colleagues, and problem solving.

What will you need to succeed:

- A team player mindset and a strong team spirit.

- Intermediate Excel skills.

- Strong attention to detail and a commitment to accuracy.

- A solution-oriented mindset and strong problem-solving skills.

- A proactive approach to improving processes and contributing to projects.

- No prior experience with General Distribution Systems (GDS) or the hotel industry is required.

Just to let you know:

- This will be a 4 month temporary assignment.

- You’ll need to be based in our Ba

📌 Post Sales Support Specialist (Barcelona)
🏢 Perk
📍 Barcelona