Location : Anywhere in Europe (100% Remote)

Contract: 1-year contract with potential to become long-term

Rate: 40 Euros/hour

German B1 is required for this position

Who are we?

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, integral growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth. We are purpose-driven. We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.

Role overview:

- MDM and CRM Operations professional with advanced expertise in Master Data Management, CRM administration, service operations, and data governance.
- Own the delivery and continuous improvement of MDM and CRM operational services, ensuring adherence to service levels,



quality standards, governance requirements, and compliance obligations.
- Act as a subject matter expert for complex master data, CRM operational activities, and service management processes.
- Drive process optimization, standardization, and continuous improvement initiatives to enhance data quality, operational efficiency, and user experience.
- Partner with business stakeholders, Data Stewards, CRM Product Owners, Compliance teams, and IT teams to support operational excellence and business objectives.
- Serve as an escalation point for complex operational issues and provide guidance to junior analysts through coaching and knowledge sharing.
- Monitor operational performance, identify trends, and recommend improvements aligned with business and governance objectives.

MDM Operations

- Lead the execution and oversight of complex MDM activities, ensuring high-quality and compliant master data maintenance.
- Review, validate, approve, create, update, merge, and deactivate healthcare professional and healthcare organization records in accordance with governance standards and established business rules.
- Ensure compliance with data governance policies, privacy requirements, audit controls, and operational procedures.
- Investigate complex data quality issues, identify root causes, and coordinate corrective and preventive actions.




- Partner with Data Stewards, business stakeholders, Compliance, and IT teams to resolve master data challenges and
- process exceptions.
- Monitor SLA performance, request aging, workload distribution, and operational effectiveness.
- Identify opportunities for process improvement, standardization, and automation to improve efficiency and data quality.
- Maintain audit-ready documentation and support governance reviews, internal audits, and compliance assessments.
- Develop and update SOPs, working instructions, decision trees, and escalation procedures.
- Provide guidance and mentoring to analysts on data stewardship principles and operational best practices.

General CRM Administration

- Serve as the primary escalation point for advanced CRM operational requests and complex administrative activities.
- Perform and oversee CRM administrative activities including ownership transfers, event administration support, access management, workflow troubleshooting, and operational maintenance tasks.
- Partner with CRM Product Owners and technical teams to support platform enhancements, issue resolution, and process optimization initiatives.
- Analyze recurring operational issues and implement preventive actions to improve service quality and reduce support demand.
- Support enhancement testing, release readiness activities, change management initiatives, and user adoption programs.
- Develop and maintain knowledge articles, SOPs, training materials, and operational documentation.
- Coordinate issue resolution across support teams, vendors, and business stakeholders.
- Drive continuous improvement initiatives foc

📌 Sr. MDM Analyst (España)
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