Overview

As an experienced Account Manager at CrowdStrike, you will steward a portfolio of existing customers, drive expansion and retention, and act as a trusted advisor. You will develop strategic account plans, conduct quarterly business reviews, and identify whitespace opportunities to maximize value from the Falcon platform. You’ll collaborate with cross-functional teams to ensure customer health and measurable ROI, while advancing multi-year growth with executive sponsors. This role offers impact at scale within a mission-driven, AI-first cybersecurity leader.

Compensaciones / Incentivos

- Market-leading compensation and equity awards
- Comprehensive wellness programs
- Competitive vacation and holidays
- Paid parental and adoption leaves
- Professional development opportunities
- Vibrant office culture and employee networks

Responsabilidades
- Manage portfolio of existing customers and achieve expansion ARR targets
- Drive Net Revenue Retention (NRR) and minimize churn
- Develop and execute comprehensive account plans per customer
- Conduct quarterly business reviews (QBRs) with all accounts
- Map stakeholder relationships and identify expansion opportunities




- Cross-sell/upsell across CrowdStrike product portfolio and articulate ROI
- Coordinate with Customer Success to ensure health and satisfaction
- Engage executive sponsors and collaborate with Sales Engineers, CS Managers, and Support
- Lead land-and-expand strategies with hunters and align to multi-year growth objectives
- Advocate for the voice of the customer internally

Requisitos principales
- 4-6+ years of account management or customer success experience
- Proven track record of driving 120%+ NRR
- Experience managing 30-50 enterprise accounts concurrently
- Strong C-level relationship-building skills (CISOs, CIOs)
- Strategic account planning and whitespace analysis expertise
- Excellent presentation and QBR facilitation skills
- Salesforce CRM proficiency
- Fluency in English and French
- Experience utilizing AI technologies to enhance decision-making and efficiency

- Relationship-building and trust quickly
- Strategic thinking and problem-solving
- Collaborative mindset and cross-functional teamwork
- Salesforce CRM proficiency
- Knowledge of AI technologies to enhance decision-making and efficiency
- MEDDPICC or similar methodology knowledge

📌 Account Manager, French speaking (Barcelona)
🏢 CrowdStrike
📍 Barcelona