BarcelonaJoin our Movement and Champion Restaurant CultureAt TheFork we believe that the best things in life happen around the table.¿Tiene lo que se necesita para triunfar? La siguiente información debe ser leída atentamente por todos los candidatos.
As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.
Proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive.
If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.
Discover life at TheForkAnswer B2C and B2B customer requests via phone, email, and chatListen carefully and understand each customer’s needsFind the best solution, provide clear and accurate information, and ensure a positive customer experienceHandle questions, issues, and complaints with professionalism and empathyFollow up on customer requests when neededWork independently while knowing when to ask for supportCollaborate with other teams when additional support is requiredWho you are:Based in BarcelonaC2 level of Italian and fluent in English. Speaking more languages is always welcomeA high level of communication skillsCare about customer needs and always try to make their experience unique and satisfactoryKnowledge in CRM toolsExperienced in a customer support environmentYou Must Meet These Critical QualificationsBased in BarcelonaC2 level of Italian and fluent in English.



Speaking more languages is always welcomeA high level of communication skillsCare about customer needs and always try to make their experience unique and satisfactoryKnowledge in CRM toolsExperienced in a customer support environmentYou are someone who:Loves helping people and genuinely cares about the customer experienceIs friendly, positive, and empatheticHas excellent communication skills, both written and verbalIs autonomous, proactive, and solution-oriented, and brings a “can-do” attitude and always looks for a solutionCan stay calm and professional when dealing with challenging situationsIs comfortable managing several requests and prioritiesPays attention to detail and is a team player who can also work independentlyWhat

we offer
you:Versátil working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)Competitive fixed salary and bonusLunch vouchers available for each working day (because yes, we like to try our best restaurants)International teams and a multicultural environment spanning 10 offices across EuropeHighly inclusive working environmentLifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support,



travel etcContinuous learning and development programsFree access to the Calm app to help you build resilience wherever you are in your mental health journeyDedicated parental leave and caregiver leave policies (12 weeks fully paid)A program dedicated to helping you have the best work/life balanceHealth insurance fully covered by the companyLife & Disability Insurance at no cost to the employeeAmazing offices with dining, a coffee point on each floor, and leisure areaAll hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately.
We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone
- regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.
TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to Our HR team will review the request and respond accordingly.#LI-MA1TheFork collects your personal data for the purposes of managing TheFork’s recruitment related activities as well as for organizational planning purposes globally. Consequently, TheFork may use your personal data in relation to the evaluation and selection of applicants including for example setting up and conducting interviews and tests, evaluating and assessing the results thereto and as is otherwise needed in the recruitment processes including the final recruitment, such as conducting sanction screen

📌 Customer Care Specialist (Barcelona)
🏢 The Fork
📍 Barcelona