David Kennedy Recruitment has partnered with a leading BPO company that supports top tech brands in providing exceptional customer care. We're looking for a German speaking Fraud Activity Agent for their offices in Barcelona. Compruebe a continuación si tiene lo necesario para esta posibilidad y, si es así, envíe su solicitud lo antes posible. Position: Fraud Activity Agent

Location:
Barcelona, Spain Employment type: Full-time, on-site Remuneration: Base salary + performance bonus. DUTIES AND

RESPONSIBILITIES:
* Investigate and verify suspicious or high-risk activity using internal tools, guidelines, and established processes
* Review and validate customer-provided documentation to assess potential risks or fraudulent behavior
* Resolve cases accurately and within defined timelines while ensuring compliance with service-level standards
* Monitor pending cases, follow up on outstanding documentation, and escalate when necessary
* Maintain detailed and accurate records of investigations, actions, and outcomes
* Communicate professionally and effectively in sensitive or escalated situations
* Apply knowledge of risk indicators, fraud patterns, and process insights to prevent and mitigate risk
* Identify opportunities to improve workflows, share recommendations, and support process enhancements
* Demonstrate sound judgment, independence, and professionalism when handling high-impact cases

REQUIREMENTS:
* Fluent in German (C1),



with proficiency in writing and written. As well as proficiency in English (at least B2).
* Strong analytical, problem-solving, and critical thinking skills
* Prior experience in fraud prevention, risk management, or back-office support (minimum 6 months preferred)
* Proven ability to meet or exceed performance targets and maintain professional standards
* High level of integrity, reliability, and accountability in all tasks
* Strong interpersonal skills, including active listening, empathy, and adaptability
* Experience handling complex or escalated cases with professionalism
* Proficiency with research and support tools (knowledge bases, search engines, CRMs, shipment tracking systems, etc.)
* Familiarity with operating systems (iOS, Android, Windows) and ability to explain them clearly
* Attention to detail, accuracy, and autonomy in daily work
* Ability to perform under pressure, make well-reasoned decisions, and apply root-cause analysis
* Willingness to share best practices, contribute to team improvements, and continuously learn
* Dependable, punctual, and committed to maintaining a positive and professional work ethic

BENEFITS:
* Attractive remuneration with capped sales bonuses.
* Private healthcare coverage.
* Relocation assistance.
* Fully paid training on company processes, tools, and products. xqysrnh
* Modern office facilities in a convenient central location.

📌 Fraud Activity Agent (Barcelona)
🏢 David Kennedy Recruitment
📍 Barcelona