We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market. By serving as strategic partners, we deeply understand our customers' evolving business needs to offer tailored support and guidance that maximizes the Deliverect platform's potential. Your Impact: As a Enterprise Customer Success Manager, you'll be the strategic anchor ensuring our enterprise customers thrive and achieve maximum value from the Deliverect platform. You will focus on driving product adoption and fostering long-term loyalty for a mixed book of accounts, acting as the bridge between our customers and our internal Product and Support teams. Your role is pivotal in fueling retention and revenue growth through exceptional support and a data-driven approach to customer health. Fluency in English and Spanish is required, with strong written and verbal communication skills being essential. Work

Location:
This is a full-time, hybrid role with a adaptable work schedule, offering 4 days in our local office and 1 day from the comfort of your home. Develop and execute strategies to foster long-term customer relationships and guide enterprise clients through success milestones and product adoption. Work Cross-functionally and collaboratively with Enterprise Account Managers and Support teams to resolve complex issues,



and advocate for customers by requesting new features from the Product team. Monitor customer usage and leverage data to demonstrate Deliverect's value, identifying opportunities to improve customer health and adoption rates. Issue Resolution & Support Escalation: Act as an escalation point for complex technical and non technical queries, ensuring timely resolutions. Identify potential upsell opportunities and support renewal management to ensure continued revenue growth. Professional fluency in English and Spanish is essential for managing our diverse account base. ~2+ years of experience in a customer-facing role such as Customer Support, Customer Success or Account Management, ideally within a SaaS environment. ~ An analytical mindset with the ability to analyze complex customer issues and leverage data analysis tools to measure customer health and develop effective solutions. ~ Proven ability to manage multiple projects simultaneously, meet deadlines, and navigate a fast-paced environment. ~ Familiarity with Google Suite and Zoom; experience with Planhat and HubSpot is a strong plus. We're looking for agile, ambitious,



and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce. Invest in Your Growth
- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment. Solve Meaningful Challenges
- Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide. Collaborate with a Global Team
- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives. Be Part of a Unicorn
- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact. Enjoy Regionally Tailored Rewards
- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you're supported with what matters most—right where you are. Fluency in English is required, with strong written and verbal communication skills being essential. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel. This process is designed to support our recruiters and does not replace human review. If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at. #

📌 Customer Management Specialist (Comunidad de Madrid)
🏢 Deliverect
📍 Comunidad de Madrid