Position: Customer Experience Specialist

Location: Valencia, Spain

Work model: On-site

Employment type: Full-time

DUTIES & RESPONSIBILITIES:

- Provide customer support to Dutch-speaking customers via phone, email and live chat
- Handle customer questions, orders and product-related enquiries
- Resolve complex customer cases and identify practical solutions
- Coordinate with internal teams and external suppliers when required
- Manage customer cases across multiple channels while maintaining high service and quality standards
- Identify root causes of recurring customer issues and contribute to process improvements
- Maintain accurate customer and case information within the relevant systems
- Meet daily productivity, quality and customer satisfaction KPIs
- Participate in team meetings, 1:1s, workshops and improvement projects

REQUIREMENTS:

- Native or near-native Dutch and fluent English
- A third language is an advantage
- Minimum 1 year of experience in a fast-paced customer-facing role




- Strong communication and interpersonal skills
- Natural problem-solving ability and a proactive approach
- Ability to remain calm and effective under pressure
- Comfortable working with KPIs, multiple channels and systems
- Already based in or near Valencia, Spain
- Eligible to work in Spain / EU work eligibility (no visa sponsorship)
- Available to start as soon as possible
- Working hours: Monday to Friday, 09:00 to 17:30

BENEFITS:

- Daily breakfast and lunch provided at the office
- Twice-weekly bootcamp in the park

- Annual AI learning budget
- Internal mentorship, development opportunities and personal development workshops

- Comprehensive onboarding programme
- Support with Spanish bureaucracy and NIE process
- Employee discount, referral bonus and paid volunteering time
- 1 month of accommodation if relocating
- And much more!

📌 Customer Experience Specialist (Dutch) (Valencia)
🏢 Twentoo
📍 Valencia