Our partner is looking for a Customer Success Specialist (Evening Schedule) based in Spain. We are looking for a customer-focused Customer Success Specialist to join an international VIP Service team within a dynamic, technology-driven environment. In this role, you will provide personalized support to customers in the Bronze VIP segment, helping them get the most value from available products and services.

You will build strong customer relationships, understand individual preferences, and proactively identify opportunities to improve satisfaction and engagement. You will also support promotional activities and collaborate with internal teams to deliver an outstanding customer experience. This fully remote opportunity offers a stable evening schedule, a supportive international team, and opportunities for professional growth.

Deliver high-quality, personalized customer support to users within the Bronze VIP segment, ensuring a positive and consistent customer experience. Handle requests and assignments from the Retention team, supporting customer engagement and loyalty initiatives. Identify opportunities to convert Bronze VIP users into higher-tier VIP customers by presenting relevant products, services, and benefits.

Work toward established KPIs and individual performance objectives while maintaining high service standards. Maintain and continuously develop knowledge of existing products, services, tools, and newly introduced features. Follow a consistent Monday-to-Friday evening schedule from 18:00 to 02:00 Kyiv time, consisting of 7 working hours and a 1-hour break,



with no rotating shifts.

Fluent

English proficiency, both written and spoken, with the ability to communicate confidently and professionally with international customers. Strong interpersonal and customer relationship management abilities.

Experience handling customer objections and resolving concerns while maintaining a positive customer experience. Ability to engage customers, generate interest in additional products and services, and effectively communicate product benefits. Fully remote working arrangements.

Stable

Monday-to-Friday evening schedule, with fixed working hours and no rotating shifts. 20 paid working days off per year, in addition to public holidays and paid sick leave. Comprehensive medical insurance covering treatment at leading healthcare facilities. Coverage for psychological support and counseling through the Pleso platform.

Individual learning and development budget to support professional growth and personal interests. Access to corporate English lessons, professional workshops, training sessions, and an online learning library. Structured career development opportunities, including regular performance reviews, mentoring programs, and clear career progression plans.

Regular team-building activities, corporate events, workshops, and social initiatives. Modern technological infrastructure and automated processes designed to reduce routine tasks and support professional development. A versátil and autonomous work culture with minimal bureaucracy and opportunities to contribute ideas and improvements. #

📌 Customer Success Specialist (Evening Schedule) (Valencia)
🏢 Jobgether
📍 Valencia