Creditstar Group is a rapidly growing international consumer finance company, headquartered in Tallinn, Estonia and operating in multiple European markets. At the core, we are a financial technology company that uses automated processes, algorithms and data analysis to make financial instruments easily available to a population of more than 175 million people in our target markets. We are a team of ambitious professionals who value innovation, effective efficiency, high growth, and high performance.

Our vision is to build and deliver digital banking products of the future.

ROLE: Danish-Speaking Customer Success Specialist. We are currently looking for a new fluent speaking Danish speaking Customer Success Specialist to join our team. Being fluent in Danish & English languages (written and verbal) with excellent communication skills and previous experience in customer service is essential, as you will be responsible for providing our DK customers with outstanding customer service experience.

As a Customer Success Specialist, you will be responsible for providing fantastic customer service experience for our DK-based customers.

Customer

Support.



Managing and maintaining existing customer relations and replying to all income and outcoming enquiries via email, chat and phone. Loan administration. Offering additional support for the Debt Collection Team on busy collection days.

Working with Compliance to ensure that all legal and regulatory requirements are met whilst achieving the set targets. Document administration and creating reports for management Regular meetings with team lead and management to give feedback to help improve customer service culture, response time and tools to improve staff experience We expect you to be a people person who enjoys helping the customer and is always doing their best to meet the targets for accuracy, quality and agreed service levels. In order to work at Creditstar, you should speak fluent Danish & English, be punctual, attentive to details and have excellent communication skills.

Fluent

Danish communication skills (Essential). Motivation package that supports a healthy lifestyle Full-time work from Monday-Friday ***** (Estonian time)

📌 Danish-Speaking Customer Success Specialist. (Santiago de Compostela)
🏢 Monefit
📍 Santiago de Compostela