Department: Outbound Exchanges – Global OperationsA continuación, encontrará un desglose completo de todo lo que se requiere de los posibles candidatos, así como la forma de presentar su candidatura. ¡Reports to: Housing Manager, MadridJob Location: Madrid, SpainExpected Start Date: November 16, *End Date: May 31, *Who we are:CIEE is a integral organization, staffed with dedicated problem-solvers adept at collaboration across teams and time-zones. Our international staff operates the largest nonprofit network of study abroad centers at 30+ locations around the world. We help young people participate in high-quality international exchange and study abroad programs that bring the world together.

Who you are:The Housing Coordinator supports the delivery of housing services for participants across CIEE Madrid programs, including Study Abroad, High School, Custom faculty-led, Internship, and Short-Term programs. You serve as a key link between students, host families, housing providers, and CIEE staff, with a strong focus on participant wellbeing, safety, and service quality.You also play an active role in managing partner relationships with housing vendors, supporting procurement, pricing evaluations, and contract discussions to ensure high-quality, financially sustainable housing solutions. What you'll do:Housing Operations and PlacementCoordinate housing placements across homestays, shared apartments, and residence hallsMaintain accurate housing records, room assignments, and participant data in CIEE systemsCommunicate housing assignments to participants and host families prior to arrivalSupport arrivals, departures, housing transitions, and temporary accommodation needsManage housing change requests and identify suitable alternatives when neededCoordinate maintenance requests and ensure timely follow-up and resolutionSupport housing payments, compensation tracking, and contract administrationContribute to housing reporting, surveys, and end-of-term assessmentsPartner Relations and Contract SupportBuild and maintain strong relationships with housing partners, providers, and vendorsRequest, evaluate, and compare housing proposals and pricing structuresSupport contract negotiations and annual rate reviewsMonitor local housing market trends to ensure competitive and cost-effective solutionsAssist in identifying new housing opportunities and expanding the housing portfolioContribute to housing quality, risk management,



and financial evaluation processesSupport annual budgeting and housing cost analysis activitiesHomestay and Housing Provider RelationsMaintain positive and ongoing relationships with homestay hosts and housing partnersConduct regular outreach to monitor satisfaction and address concernsSupport homestay recruitment, orientation sessions, and engagement activitiesDocument communications and escalating concerns when appropriateAssist in evaluating housing quality and participant satisfaction outcomesStudent Support and Community StandardsPromote a positive and inclusive housing experience that supports student wellbeing and intercultural learningParticipate in orientations, housing sessions, occasional cultural activities or excursionsCommunicate housing expectations, community standards, and conduct guidelinesSupport resolution of roommate disagreements and housing-related concernsParticipate in student support processes and behavioral interventions as neededCollaborate with CIEE staff across teams to support student successHealth, Safety, and SecuritySupport implementation of CIEE Health, Safety, and Security (HSS) policiesConduct housing inspections and ensure compliance with safety standardsDocument and monitor housing-related incidents in reporting systemsSupport response to welfare concerns and housing emergenciesCoordinate temporary or emergency housing arrangements when requiredParticipate in emergency preparedness planning and evacuation proceduresAssist in training host families and housing partners in safety and wellbeing standardsParticipate in on-call emergency duty rotation with backup support available for serious incidentsMaintain awareness of local housing conditions, regulations, and risksSupervision and Team SupportProvide day-to-day guidance to Housing Assistants or temporary staff when applicableDelegate and monitor maintenance requests, inspections, and administrative workflowsSupport onboarding, training, and performance feedback for housing support staffEnsure timely resolution of issues raised by students, hosts, and providersSupport Student Life activities,



including occasional chaperoning of excursionsHost visiting guests and provide housing facility tours as neededAdministrative SupportMaintain accurate housing databases, records, and reporting systemsTrack contracts, payments, placements and inspectionsReview accommodation requests, including accessibility and medical needs.Knowledge of Spanish culture, history, business practices, and academic environment.Proficiency in Microsoft Office and a willingness to learn new systems.A Vocational Training and/or Bachelor ?Fluency in English and Spanish.What we offerA meaningful career in international education and cultural exchange.Professional development opportunities and ongoing learning.Colleagues who are dedicated to global education, inclusion, and student success.Working ConditionsThe Housing Coordinator is a full-time, permanent position based in Madrid, Spain.

The successful candidate will be offered a full-time contract of 39 hours per week. The position is offered under a Spanish employment contract and includes all statutory public holidays and annual vacation entitlements.Working hours are typically Monday through Friday from 9:00 a.m. however, this position is eligible for the Friday flex time from 9:00 a.m. CIEE currently offers this shortened Friday schedule as part of a flexible work arrangement that helps balance the additional demands of busy peak periods throughout the year.The Housing Coordinator occasionally works evenings, weekends, and local or national holidays to support participant arrivals, orientation activities, host family meetings, housing visits, cultural activities, program excursions, and emergency response.The role also includes participation in a well-supported and rotating on-call emergency duty system, shared across staff in scheduled 3- and 4-day shifts, with clear protocols and backup support for critical incidents.

While the position is primarily office-based, it includes regular visits to participant housing, residence halls, apartments, and host family homes throughout the Madrid area. After one month of employment, the Housing Coordinator will be eligible for participation in CIEE's remote work policy. xqbhyrx Due to the nature of the role, the Housing Coordinator will have access to confidential participant information and is expected to maintain the highest standards of professionalism, discretion, and data privacy at all times. #

📌 Housing Coordinator (International Education) (Madrid)
🏢 CIEE Madrid
📍 Madrid