Overview

In this role you monitor and continuously improve the payments ecosystem across B2C and B2B channels, safeguarding performance, reliability, and fraud controls. You will partner with Cybersecurity, Product and Finance to enable data-driven decisions and operational excellence. The role focuses on detecting incidents, optimizing conversion, and reducing revenue leakage at scale. You will drive automation and deliver dashboards that translate complex metrics into actionable insights. This is a hands-on position that shapes secure, efficient payments in a high-growth airline environment.

Responsabilidades

- Monitor availability, stability and performance of payment services across all sales channels
- Analyze KPIs (authorization, conversion, costs, fraud trends) and provider performance
- Detect and coordinate resolution of payment incidents and fraud-related events
- Conduct root cause analyses and post-mortems to implement preventive actions
- Monitor fraud trends and optimize payment rules and transaction approvals
- Drive automation and continuous improvement in reporting, monitoring, and processes
- Develop dashboards and reports on payment costs, revenue, fraud, and stability
- Serve as operational contact with PSPs, fraud platforms and technology partners




- Configure and maintain payment and fraud rules in line with regulatory and risk objectives
- Collaborate with cross-functional teams to ensure payment performance and resilience
- Provide operational insights to Product Management for roadmap prioritisation
- Support governance of payment providers, acquirers, and external partners

Requisitos principales

- Minimum 5 years of experience in payments, digital commerce, fintech or related environments
- Experience in payment operations, fraud operations, incident management or transaction monitoring
- Experience analyzing operational metrics to identify trends and optimization opportunities
- Experience configuring and monitoring payment and fraud rules
- Experience presenting insights to cross-functional and senior stakeholders
- Bachelor-level degree in a related discipline
- Experience working with PSPs, acquirers and fraud providers

- Analytical and data-driven mindset
- Strong problem-solving and root cause analysis
- Excellent incident management and prioritisation
- Strong understanding of digital payment ecosystems (card, wallets, alternative methods)
- Knowledge of payment processing flows, authorization management and lifecycle
- Knowledge of fraud prevention tools, 3DS and SCA

📌 PRODUCT OPERATIONS PAYMENTS SPECIALIST (Viladecans)
🏢 Vueling Airlines
📍 Viladecans