Customer Service SpecialistMadrid MedtronicFlexible Work Arrangement Presente su candidatura después de leer los siguientes requisitos de habilidades y cualificaciones para este puesto. Warsaw, Mazowieckie, PolandHeerlen, Limburg, NetherlandsMadrid, Madrid, SpainMilano, Lombardia, ItalyWatford, Hertfordshire, United KingdomFull timeR80213 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. **A Day in the Life** As we are building our new in-house Service & Repair Customer Care organization, we are looking for Customer Care Specialists who are passionate about delivering exceptional services and who thrive in a fast-moving environment.This role is ideal for professionals who enjoy solving complex customer challenges, driving operational excellence, and helping teams succeed. While you will contribute to projects, process improvements, and system enhancements, you will also remain closely connected to day-to-day customer care operations and customer interactions. Your work will directly support healthcare providers and ultimately contribute to patient care.We are looking for experienced professionals who combine strong operational expertise with a passion for continuous improvement and customer excellence.This position follows a hybrid work arrangement, with a combination of office-based and remote work. Travel is expected to be minimal and primarily associated with business meetings, training, or organizational initiatives.As a Customer Care Specialist, you will combine advanced customer operations expertise with a focus on operational excellence and continuous improvement.



You will support complex customer situations, drive process enhancements, provide operational guidance, and contribute to projects and business initiatives while remaining actively involved in day-to-day customer care activities. **Primary Responsibilities** Act as a subject matter expert for complex customer inquiries, operational processes, and escalated issuesManage customer transactions, quotations, orders, and follow-up activities while ensuring operational accuracy and qualityPartner with internal stakeholders to resolve complex customer and operational mattersIdentify opportunities to improve processes, simplify workflows, and implement sustainable solutionsParticipate in projects, system implementations, business initiatives, and User Acceptance Testing (UAT) activitiesSupport compliance with company policies, procedures, and quality requirementsAnalyze operational data and performance trends to identify opportunities for improvementSupport knowledge-sharing, onboarding, and training activities across the Customer Care team **Required Qualifications** High School Diploma with 4+ years, or Associate's Degree with 2+ years, or Bachelor's Degree with 1+ year of experience in customer service, customer operations, service support, or a related environmentProfessional proficiency in English and French both written and verbalExperience managing complex customer situations, escalations, or cross-functional operational processesExperience analyzing operational data and applying insights to support improvements.Proficiency with Microsoft Office applications, including Outlook, Excel,



and Word **Preferred Qualifications** Experience supporting customers within healthcare, medical technology, life sciences, manufacturing, or other regulated industriesExperience using Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM) systems such as SAP or SalesforceProficiency in additional languagesExperience participating in projects, business transformation initiatives, or system implementationsExperience supporting continuous improvement or operational excellence initiatives **Physical Job Requirements** The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. **Benefits & Compensation****Medtronic offers a competitive Salary and adaptable Benefits Package** A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Italy: 39,200.00 EUR - 58,800.00 EUR | Netherlands: 50,000.00 EUR - 75,000.00 EUR | Poland: 117,600.00 PLN - 176,400.00 PLN | Spain: 37,600.00 EUR - 56,400.00 EUR | United Kingdom: 36,800.00 GBP - 55,200.00 GBP | The final salary within this range will be determined based on objective, job-related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework. xqbhyrxThis position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). **Work Locations** Warsaw, Mazowieckie, PolandHeerlen, Limburg, NetherlandsMadrid, Madrid, SpainMilano, Lombardia, ItalyWatford, Hertfordshire, United Kingdom #J-18808-Ljbffr

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