General Mission

You will play a key role in creating and delivering the Almanac experience to our guests.

You will report directly to the General Manager, maintaining a functional reporting line to the Corporate Director of Operations.

You will lead the Front Office, Concierge, Guest Relations and Housekeeping teams. You will be directly responsible for these areas, as well as the Wellness and Fitness facilities, among others.

You will ensure the implementation and consistent application of Almanac standards and Standard Operating Procedures (SOPs), adapting them to the specific needs of the property where necessary and sharing best practices with our sister hotels.

Responsability & Duty

PROVIDE THE HIGHEST STANDARD OF SERVICE TO GUESTS

- Manage the Rooms Division operations at Almanac Barcelona with the aim of maximising profitability, guest satisfaction and compliance with Almanac standards.
- Achieve guest satisfaction and room revenue targets through the day-to-day leadership of the Front Office, Guest Relations, Concierge and Housekeeping teams, maintaining a strong and active presence in daily operations.
- Oversee and ensure excellence throughout every stage of the guest journey: pre-arrival, arrival, in-stay and departure, including the planning and personalised attention of VIPs, repeat guests and special occasions.
- Monitor quality results (guest reviews, post-stay surveys, GoAudits and partner audits such as AMEX FHR) and translate them into clear action plans to improve service quality and operational efficiency.
- Establish daily control systems within the Housekeeping department to ensure that room and public-area standards are consistently maintained and monitored, rather than only during audits.
- Drive upselling and cross-selling strategies for room upgrades, F&B; services and experiences in Barcelona,



in collaboration with the Revenue and Reservations departments.
- Prepare and manage the Rooms Division budget, payroll costs and operating expenses, analysing results and taking prompt action in response to any negative deviations.
- Ensure that the Rooms Division workforce is structured according to business needs, using occupancy forecasts to organise staff schedules and optimise team productivity.
- Participate in the recruitment, onboarding and development processes of all team members reporting within the Rooms Division, in collaboration with the HR department.
- Lead performance appraisals, coaching, employee development and succession planning, identifying team members with potential for promotion or internal mobility and creating professional development plans with them.
- Collaborate with the HR department in the development and implementation of training plans aimed at continuously improving service quality across the entire Rooms Division.
- Make full use of the PMS and guest-facing systems, ensuring that guest information is accurate and up to date.
- Recommend CAPEX investments, maintenance priorities and room-product improvements to the General Manager, with the aim of preserving and enhancing the quality of the facilities and services offered.

Relations

- Internal relations (with other departments, areas, and/or positions): Operational, administrative departments.
- External relations (clients, partner companies or entities, supplier companies, etc.).



Clients and supplier companies.

Skills for Job Performance

- Minimum 2 years of experience in a similar position.
- Previous experience in luxury or upper-upscale hotels, preferably within the lifestyle segment.
- Strong operational knowledge of both Front Office and Housekeeping.
- Experience in budget management, forecasting, staff scheduling and Rooms Division Key Performance Indicators (KPIs).
- Fluent in Spanish and English. Knowledge of Catalan and other languages will be considered an advantage.
- Experience with hotel openings, renovations or the implementation of new operational standards will be considered an advantage.
- Strong customer and service orientation.
- Excellent problem-solving and decision-making skills.
- Excellent organisational skills.
- Experience working with the Opera PMS.
- Positive attitude and excellent communication skills.
- Strong team player with the ability to collaborate effectively with others.
- Maintain an active presence in daily operations and lead by example through teamwork.
- Provide guidance and constructive feedback to support team members in developing and strengthening the skills required to achieve their objectives.
- Maintain and comply with Almanac grooming and personal presentation standards.
- Ability to work under pressure and remain calm in challenging situations.

What´s in it for you

- Being part of a privately owned hotel collection with low hierarchies.
- Leading the Rooms Division of a design-led lifestyle hotel in the heart of Barcelona.
- On-the-job training and development tailored to your needs, including time with our sister hotels.
- Various discounts in all sister hotels.
- Staff cafeteria with free meals on duty.
- Friends & Family Rates for overnight stays.
- Free laundry and dry cleaning.

📌 Room Division Manager (Barcelona)
🏢 Almanac Barcelona Hotel 5*GL
📍 Barcelona