OverviewIn this role you will strengthen the quality and performance of Roche Digital Solutions by handling medical software complaints and safety issues.

You will work in a transversal, Agile environment, collaborating with experts to investigate root causes while leveraging code understanding and data analytics to improve product reliability.

You will influence case resolution and sustain open communication with stakeholders, contributing to a culture that values diverse voices and continuous improvement.

This position offers exposure to on-premise and cloud-based systems across HIS/LIS, middleware, apps, and algorithms, with a meaningful impact on patient care.

ResponsabilidadesHandle medical software complaints, safety issues, and product inquiries for software products (on premise, cloud, mobile, apps)

Independently manage standard cases through their lifecycle and escalate or transfer complex issues to development

Serve as a technical expert,



reading source code to identify root causes of malfunctions

Consult with senior experts on technical and process aspects as needed

Communicate essential quality information to stakeholders in a timely manner

Leverage automation and data analytics to enhance case handling and monitor product performance

Requisitos principalesDegree in Computer Science or IT-related field

2+ years of software engineering or IT support experience (desired)

Strong ability to read and navigate source code in multiple languages

Excellent English communication skills (written and spoken)

Automation skills and data analytics experience (a plus)

Strong communication

Problem-solving mindset

Collaborative and proactive

Source code literacy across multiple languages

Automation and data analytics capabilities

Understanding of software in medical/regulated environments

📌 Senior Medical Software Engineer - Complaint Handling - Roche (Barcelona)
🏢 Roche
📍 Barcelona