OverviewAs Team Manager, you lead on the shop floor to drive exceptional service and maximize store performance across departments.

You act as a Burberry ambassador, shaping the client experience through product knowledge and team leadership.

You build strong client relationships, manage CRM initiatives, and develop your team to sustain brand standards.

You contribute to the store's growth while upholding the brand's values and compliance.

This role offers impact through empowering people, elevating service, and delivering luxury outcomes.

ResponsabilidadesPartner with store management to improve sales performance and meet/exceed goals

Analyze store performance and KPIs, report trends and competitor activity

Lead activities to achieve store objectives and engage with local environment and audiences

Manage a high-performing, service-oriented team with clear targets

Serve as a brand ambassador with deep product knowledge across categories

Maintain integrity and compliance in all actions

Role model for excellent client experience and relationship building

Engage on the shop floor to drive client engagement and brand awareness





Monitor CRM reporting and execute CRM initiatives

Capture client data to develop targeted actions and opportunities

Oversee and deliver commercial training; cascade materials to teams

Develop and retain talent through development plans and performance reviews

Create a positive, energetic work environment with teamwork and healthy competition

Lead or participate in daily store meetings to share trends and updates

Requisitos principalesPrevious experience in Luxury Retail driving department sales and profitability

Commercial awareness with exposure to sales KPIs

Deep understanding of luxury service expectations by clients

Proven leadership and people-management skills

Strong interpersonal and communication abilities with adaptability

Genuine interest in fashion with strong product knowledge

Organised, able to prioritise and problem solve under pace

Advanced knowledge of POS, store systems and digital tools leadership relationship-building communication

POS store systems

CRM

📌 Team Manager - Barcelona Paseo De Gracia - Burberry
🏢 Burberry
📍 Barcelona