Role Overview

GWM is a globally recognized automotive group, offering a comprehensive range of electric, hybrid, and advanced-technology vehicles. As Technical Support Specialist, you will be the dealers' go-to technical expert in Spain, providing day-to-day support that helps our network deliver technical excellence and high service standards in line with GWM procedures.

You will work with the latest vehicle technologies, collaborate with GWM HQ and European technical teams, and contribute to the continuous improvement of our products and services through structured field insights.

Key Responsibilities

1. Dealer technical support

- Provide first- and second-level technical support to dealers through the hotline and the technical assistance request system.
- Provide on-site expert support at dealer workshops for advanced diagnostic cases.
- Support diagnosis and repair across ICE, HEV, BEV, ADAS and connected-vehicle systems.
- Support dealer workshops in maximising the effective use of GWM diagnostic equipment, special tools, and repair procedures.
- Provide accurate, timely technical guidance in line with approved repair procedures.

2. Technical case management

- Manage dealer technical cases from submission to closure, within agreed response times.
- Collect and validate technical data to support efficient case resolution.
- Work with the Technical, Warranty & Training Manager and HQ on advanced cases, following the defined process.
- Share relevant field insights with management to support product quality and customer satisfaction.

3. Technical documentation and field feedback

- Support the creation, localisation and distribution of Technical Service Bulletins (TSBs) and service and campaign communications.




- Keep dealers up to date on the latest technical updates and repair information.
- Provide structured field feedback that supports continuous product and quality improvement.

4. Warranty and quality support

- Support warranty accuracy by reviewing technical justification and repair documentation when required.
- Identify opportunities to improve repair practices across the network and share them with management.
- Contribute to quality reviews and dealer improvement actions, including technical visits to dealers.

5. Service campaigns and training support

- Provide technical support to dealers during service campaigns and recalls.
- Support technical training as a subject-matter expert: workshop sessions, new-model readiness and technician certification.
- Keep your technical knowledge at the forefront of new models and emerging technologies.

Profile

- 5+ years in automotive technical support, diagnostics or workshop operations, ideally at an OEM or importer.
- Strong expertise in automotive diagnostics and repair, with experience supporting technicians, resolving complex technical issues, and applying OEM repair procedures.
- Strong technical knowledge of modern vehicle systems: EV and high-voltage, HEV, ADAS, electronics and connected services.
- High-voltage (EV) safety qualification, or willingness to obtain it.
- Structured problem-solving and clear technical communication, verbal and written.
- Dealer-facing mindset with strong customer focus.
- Comfortable with case management and diagnostic systems.
- Experience with a brand or new-model introduction is an advantage.
- Valid driving license and availability to travel.

Languages

- Spanish: native or bilingual.
- English: working level, written and spoken (daily contact with HQ).

📌 Technical Support Specialist-Aftersales (Alcobendas)
🏢 GWM España
📍 Alcobendas