We are looking for an experienced Senior Technical Support Engineer to join an international technical support team within the cybersecurity industry.
In this role, you will provide advanced technical support to enterprise customers, investigate complex technical issues, and collaborate with Engineering, Product, and R&D; teams to ensure effective problem resolution.
The adecuado candidate has a strong technical background in Linux, networking, and application troubleshooting, combined with excellent customer communication skills and experience handling escalated support cases.
Contract Duration: 18 months, with potential for extension or permanent conversion
Working Hours: Full-time (40 hours per week) | Monday–Friday, 09:00–18:00 (Madrid time)
Analyze technical issues to identify whether the root cause relates to product code, configuration, infrastructure, or the customer environment.
At least 3 years of experience as a Technical Support Engineer,



preferably in a Senior Support Engineer or Escalation Engineer role.
Previous experience in a customer-facing technical support position.
Strong knowledge of Linux operating systems, including installation, troubleshooting, debugging, and log analysis.
Solid networking fundamentals and experience troubleshooting complex network environments.
Ability to identify and isolate issues related to software, configuration, infrastructure, or customer environments.
Scripting experience in at least one language, such as Python, JavaScript, or PowerShell.
Opportunity to work with advanced cybersecurity technologies.
Long-term contract opportunity with potential for extension or permanent conversion.
Additional Information: The role follows a Monday–Friday schedule, with occasional weekend support requirements.
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📌 Senior Technical Support Engineer - Cybersecurity (Madrid)
🏢 Infotree Global Solutions
📍 Madrid