Post-Delivery Experience Lead (Ai Rollout) (Baleira)

Post-Delivery Experience Lead (Ai Rollout) (Baleira)

06 nov
|
Delivery Hero
|
Baleira

06 nov

Delivery Hero

Baleira

Glovo, part of the Delivery Hero group, seeks a leader to own the post-delivery experience—from initial complaint to resolution—across multiple countries. You will drive KPI improvements, shape processes with the central team, and roll out AI-assisted support while managing a growing post-delivery team.You will work with Finance, Product, and other functions to ensure root-cause analysis informs policy and tooling changes, balancing customer satisfaction with profitability.#J-18808-Ljbffr

📌 Post-Delivery Experience Lead (Ai Rollout) (Baleira)
🏢 Delivery Hero
📍 Baleira

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