YOUR MISSIONOwn how our agent teams work and how we define, measure and improve assortment quality across a catalog of +10 million products. You will build the Agent Operating Model and the Enrichment framework that turn agent capacity into a more accurate, consistent and complete assortment, at speed and scale, so that what millions of users see every day on Glovo is right.THE JOURNEYAct as Agents Manager: all agents across the two hubs report to you; you own their performance management, coaching and day-to-day follow-up together with the hub Leads, and define how ~26 agents are split between Ops and EnrichmentDefine performance metrics per agent and per hub (accuracy, quality, productivity, rework), run the feedback and coaching cadence and report on it weeklyQuantify the business impact of the Agent Hubs, identify potential savings and build the yearly headcount plan; identify which tasks can be automated or AI-assistedDefine what "good assortment" means per category, run the gap analysis (tooling, training, data, automation)



and work with the Senior PM of PIM Cleanup & Governance and the PM of Content Enrichment to source external data (e.G. GS1, manufacturer and partner data)Run a deep dive on the Product Onboarding flow end to end: understand how agent quality impacts the PIM & Catalog assortment, find where products get blocked and which problems the process creates, and take systemic issues to the central teamOwn the Enrichment framework: define which product attributes matter per category (nutritional information, allergens, ingredients, food labelling, variants), set quality and completeness standards, and verify that what agents deliver meets themIncrease the quantity and quality of product information through automation: with Data and Product, scope and prioritise automated or AI-assisted enrichment (external data sources, label and attribute extraction) with human review thresholds, and compare its output with agent qualityFollow cross-functional enrichment projects: define the rules, success metrics and rollout with Product, Data and local teams

📌 Senior Project Manager - Quick Commerce Content Excellence Global (Baleira)
🏢 Glovo Group
📍 Baleira