OverviewIn this role you will manage a portfolio of small-to-mid sized customers in Bilbao, acting as a strategic partner to optimize their supply chains.
You'll build trusted on-site relationships through regular face-to-face engagement and business reviews, driving growth and delivering tailored logistics solutions.
Collaboration with Sales, Operations, and Product teams will ensure high-value outcomes and strong customer satisfaction.
The position emphasizes local presence, proactive service, and ongoing relationship expansion.
ResponsabilidadesManage and grow a Bilbao-region portfolio of small to mid-sized accounts
Maintain strong relationships via on-site visits and face-to-face engagement
Serve as primary customer contact ensuring responsive service
Conduct business reviews and strategic meetings to strengthen partnerships
Identify opportunities to expand logistics solutions within existing accounts
Collaborate with Sales, Operations,
and Product teams to deliver solutions
Analyze performance data to identify improvements and support decisions
Navigate challenging conversations professionally and articulate mutual solutions
Act as the voice of the customer internally to align priorities
Travel ~30% to customer sites to maintain local presence
Requisitos principalesMinimum 5 years in Account Management, Customer Service, Sales, or a customer-facing role in logistics or freight forwarding
Strong CRM and communication skills
Experience conducting business reviews and customer presentations, handling difficult conversations