Hey there!

We're

Fever

, the world's leading tech platform for culture and live entertainment.

Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we're revolutionizing the way people engage with live entertainment.

Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.

Our results? We've teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?

To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!

Ready to be part of the experience?

Now, let's discuss this role and what you will do to help achieve Fever's mission.

About the role

We're looking for a high-potential Strategy Associate to join our Operations team and help redefine how we deliver Customer Experience at scale.

This is a high-impact role at the intersection of strategy, operations, and AI

, where you will challenge existing processes, drive transformation initiatives, and shape the future of our customer operations globally.

You will work directly with the Director of Operations, with regular exposure to senior leadership and C-level stakeholders.

What you'll do

Challenge and redesign existing operational processes, with a strong focus on

Quality Assurance and performance management

Identify and lead

AI-driven initiatives to improve efficiency, automation, and customer satisfaction

Drive end-to-end transformation projects





, from problem definition to implementation

Partner with cross-functional teams (Product, Data, CX, Ops) to roll out scalable solutions

Contribute to strategic initiatives such as:

Regional scaling and operational expansion

Self-service and automation strategies

Productivity and cost optimization

Translate insights into actionable recommendations with company-wide impact

(supporting a team of 300+ people)

What we're looking for

2–4 years of experience in top-tier consulting (MBB preferred) or similar high-performance environments

Strong problem-solving and analytical skills

Proven ability to structure ambiguous problems and drive execution

Interest or experience in

AI / automation / operations optimization

Excellent communication skills and stakeholder management

High ownership and ability to operate in fast-paced environments

Engineering background is a plus

Spanish and English are a must

Why this role is exciting:

Direct impact on a global operation of 300+ people

High exposure to leadership and decision-making processes

Opportunity to lead

AI-driven transformation in a core business function

Fast growth trajectory within Operations, Strategy, or General Management

Benefits

Opportunity to have a real impact in a high-growth global category leader

Health insurance

Gympass membership

Adaptable remuneration with a 100% tax exemption through Cobee.

40% discount on all Fever events and experiences

Work in a location in the heart of Madrid, with possible travel across our markets

Home office frien dly

Responsibility from day one, and professional and personal growth

Great work environment with a young, international team of talented people to work with!

We have free food, drink, and fruit at the office!

Possibility to receive in advance part of your salary by Payflow

📌 Ai & Operations Strategy Associate (Madrid)
🏢 FeverUp
📍 Madrid