Job Title: Basque-Speaking Customer Support Specialist (Airline Sector)

Location

Fully On-Site (Presencial)

Language Requirements

Fluent/Native Basque (Euskera), Advanced Spanish, and Intermediate English (B1–B2)

Overview of the Role

We are looking for an energetic, empathetic, and solution-oriented Basque-speaking Customer Support Specialist to join our team in delivering outstanding assistance to passengers within the commercial airline industry.

In this central role, you will act as a primary brand representative and frontline touchpoint for travelers, managing a broad spectrum of inquiries across multiple service channels.

Your top priority will be to guarantee a smooth, stress-free, and enjoyable journey for every passenger—whether that involves updating travel itineraries, resolving technical issues on digital platforms, or answering detailed policy questions.

Key Responsibilities

Omnichannel Support

Promptly and professionally handle passenger requests across various communication channels, including incoming calls, live chats, and email correspondence.

Reservation &

- Travel Management:

Handle bookings, process flight modifications or cancellations, clarify carrier guidelines, and make accurate administrative updates to passenger records.

Technical Guidance

Provide clear, step-by-step assistance to help travelers navigate web check-in, manage online user profiles, troubleshoot mobile app glitches, and use self-service tools.

Problem Resolution &

- Customer Empathy:

Utilize strong active listening and empathy to resolve sensitive issues, addressing traveler concerns constructively to deliver a high-quality experience.

Multilingual Operations

Switch smoothly between Basque, Spanish,



and English to serve a wide range of regional and international passengers while maintaining clear communication with internal teams.

Data Logging &

- CRM Maintenance:

Ensure precise, timely tracking of all customer interactions, service cases, and ticket updates within Windows-based applications and standard Microsoft Office tools.

Candidate Profile

Required Qualifications

Language Proficiency

Native or near-native fluency in Basque (Euskera), advanced professional command of Spanish, and functional intermediate English (B1–B2 level) to work with internal systems, training courses, and corporate documentation.

Educational Background

High school diploma or an equivalent completed credential.

Technical Aptitude

Strong familiarity with Windows desktop operating systems and comfortable daily use of Microsoft Office applications (Word, Excel, Outlook).

Experience &

- Key Competencies:

Prior experience in customer support, contact center environments, hospitality, or the travel industry is highly desirable.

Outstanding written and verbal communication skills across all specified languages.

Natural empathy, patience, and a genuine passion for customer care.

Excellent organizational skills with the capacity to solve problems quickly and remain calm under pressure.

Proactive mindset, positive team spirit, and a commitment to continuous learning.

Position Terms &

Benefits

Work Arrangement

100% on-site role (Presencial) based at our facilities.

Work Schedule

Rotating operational shift patterns scheduled Monday through Sunday, between 09:00 and 20:00.

Base Salary

Competitive starting fixed salary of €19, gross per year.

Incentive Scheme

Annual performance-based bonus package of up to €1,200.

Onboarding &

- Training:

Comprehensive initial training provided from day one to ensure complete mastery of specialized flight reservation systems, support procedures, and company policies.

📌 Basque-Speaking Customer Advisor (Barcelona)
🏢 Ignite
📍 Barcelona