The client is a leading American technology company operating a portfolio of globally recognised social media, communication and digital platforms used by billions of people worldwide.

You will support our client as an Advertisers Support Representative, assisting small and medium-sized businesses that use the client's digital advertising services. As part of a motivated, multilingual team, you will help clients with enquiries related to advertising products, tools and campaigns, providing both pre-sales and post-sales support in Hebrew and English.

Responsibilities

Supporting small and medium-sized businesses (SMBs) with enquiries related to digital advertising products, tools and campaigns;

Providing customer support in Hebrew and English via chat, email and phone;

Delivering pre-sales and post-sales support for self-service advertising products;

Providing guidance on products and tools to improve the customer experience;

Following up on email enquiries through outbound calls and using phone support when appropriate to ensure issues are resolved promptly;

Identifying recurring trends and resolving issues affecting multiple SMB clients;

Delivering a professional customer experience in line with quality and service standards.

Requirements

Excellent written and spoken Hebrew (minimum C1 level);





EU passport holder or a local residency card

Good command of English;

Empathetic and helpful approach;

Strong team-player attitude;

Strong interpersonal skills and the ability to de-escalate situations when necessary;

Ability to handle sensitive and confidential information;

Ability to learn quickly and adapt to new processes and tools.

Location

Lisbon, Portugal

Work model

On-site

Schedule

Rotational shifts, Monday to Sunday, between 06:00 and 00:00 (40 hours per week, 8 working hours per day)

Training

15 working days, with a training allowance of € per completed week.

Remuneration

Total gross monthly compensation of

€1,

, including:

Base salary: €1, gross per month;

Productivity bonus;

Meal allowance: € net per month;

Holiday allowance: € per month;

Christmas allowance: € per month.

Contract

Initial 1-year fixed-term contract, with the possibility of conversion to a permanent contract after 2 years.

Perks

Private health insurance, local language classes

Relocation

Optional accommodation in a shared apartment, with a private room and all bills included, for approximately €220 per month deducted from your salary. Assistance with administrative procedures is also provided.

Annual leave

22 days

📌 Bilingual Ad Support Specialist - Smb Help (Hebrew/English) (Barcelona)
🏢 Cross Border Talents
📍 Barcelona