Within the Global IS department, we are looking for a ServiceNow Business Analyst & Platform Lead to take ownership of the ServiceNow platform from both a business and technical perspective. This role combines hands-on platform administration with business analysis, governance, and stakeholder management at a global level. You will act as the key reference for ServiceNow, ensuring the platform delivers value, remains aligned with business needs, and evolves in line with best practices and the ServiceNow roadmap.

Administer, configure, and maintain the ServiceNow platform, including small developments and POCs. Gather, analyze, and prioritize business requirements; Support and coordinate User Acceptance Testing (UAT). Define and enforce governance, standards, and best practices across ServiceNow.

Manage the relationship with the external ServiceNow provider (contracts, SLAs, KPIs, performance). Own the change and backlog management process, ensuring timely and high-quality delivery. Drive continuous improvement by proactively leveraging new ServiceNow features and capabilities.





Contribute to strategic discussions with business stakeholders and translate them into a clear platform roadmap. Bachelor's degree in IT or equivalent experience. Strong experience with ServiceNow administration and configuration.

Solid understanding of ITSM processes and related frameworks (ITIL). Proven experience in business analysis (requirements, user stories, UAT). Excellent communication and stakeholder management skills.

Ability to work autonomously in a global, collaborative environment. Fluent in English; French is a plus. ServiceNow and/or ITIL certifications.

Experience with ServiceNow development (even small enhancements or POCs). Join a integral leader in trust technologies with a mission that matters. Collaborate with high-level experts and work on impactful international projects. Operate in a multi-cultural, high-integrity environment where autonomy and ownership are encouraged.

📌 Business Analyst Service Management (Málaga)
🏢 Sicpa
📍 Málaga