Do you have passion for the travel and tourism industry? Do you like travelling when everything goes the way it should? You can have an impact on making travellers’ journeys a success Do you want to work for a worldwide known Travel Agency? We are looking for dynamic people like you who are open for a new experience abroad Responsibilities
* Booking management (altering, cancelling or creating new reservations)
* Assisting clients via inbound calls in the after-sales process, answering inquiries regarding the reservations and attending potential requests
* Managing the reservations back-office (ticket issuing, modification and cancellation of reservations)
* Replying to emails and messages from customers all over the world in English and native languages
* Always ensuring a high level of customer service
* Regular involvement with company events, team meetings and projects
* Supporting teammates and colleagues with peer-to-peer learning and constructive feedback to encourage a positive working environment Qualifications
* A native level of Danish and a good level of English
* Enthusiasm about travelling and tourism industry
* Knowledge of the value and impact that a good customer experience can create; being an attentive listener,



comfortable and skillful at communicating with people; being energetic, innovative and working proactively at a fast pace
* Excitement about intercultural communication and the expatriate lifestyle
* Living in or willing to relocate to Barcelona for an international career and life experience
* Having a valid Spanish work permit/EU citizenship (required) Benefits
* Competitive salary
* Relocation package
* Incentive plan regarding project KPI achievement
* A full-time contract of 39 hours/week
* Rotative shifts between 7 AM and 8 PM
* Work in an international environment in a multinational company in Barcelona
* Two weekends per month off
* Health insurance discount
* "Feel Good" program including Spanish lessons, quizzes with prizes, free group activities such as football, beach volleyball, role skating and much more
* Wellness and resilience program for mental and physical health, including workshops (stress, conflict, effective communication, etc.)
* Modern office space, well connected by public transport and close to Glories shopping mall (Westfield)
* Free coffee every day and free fruit on Fridays
* Career growth opportunities within other projects of the company #J-18808-Ljbffr

📌 Travel Agent In Barcelona
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