SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona's waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences
- meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5‐star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all‐encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square‐meter ballroom with abundant natural light, breakout rooms catering to all size of meetings, a rejuvenating spa, and a state‐of‐the‐art fitness centre. Siga leyendo para comprender completamente lo que este trabajo requiere en cuanto a habilidades y experiencia. Si su perfil encaja, presente su candidatura.

Job Description
We are looking for a Guest Services & Quality Intern to join the team at SLS Barcelona. Under the guidance of the Call Center Manager, you will support ensuring a seamless and memorable experience for all guests while maintaining the property's service standards. Responsibilities
* Answer internal and external phone calls promptly and courteously.
* Manage guest requests during their stay, providing accurate information about hotel facilities, services, and schedules.
* Coordinate with other departments (Housekeeping, Engineering, F&B;, etc.) to ensure timely fulfillment of guest needs.
* Record, track, and dispatch requests to the relevant departments.
* Handle Room Service, wake‐up calls, voicemail, and restaurant/spa reservation requests.
* Redirect calls or inquiries to the appropriate department when needed.
* Perform quality checks to ensure guest requests are completed to standard.
* Respond to guest complaints or concerns with empathy and professionalism.




* Monitor service trends to identify gaps and opportunities for improvement.
* Uphold service excellence standards and act as an ambassador for the brand by creating memorable guest experiences.
* Proactively suggest solutions or enhancements during a guest's stay.
* Assist with administrative and reporting tasks such as logging incidents, tracking requests, and updating hotel systems. Qualifications
* Studying a bachelor's or master's degree in hospitality or a related field.
* Ability to sign an internship agreement with your school for a preferred six‐month period.
* Proficient knowledge of computer systems such as Microsoft Word, Excel, and Outlook.
* Capability to multitask, work in a fast‐paced environment, and maintain a high level of attention to detail.
* Excellent verbal and written communication skills and fluency in Spanish and English; additional languages highly valuable.
* Passionate about delivering outstanding guest service and creating memorable stays for guests.
* Ability to make people feel good – your team, guests, and colleagues alike – and to have a positive impact.
* Strong relationship‐building skills, confidence working with other teams and leaders, and passion for collective achievements.
* Ownership mindset, problem‐solving ability, and effective decision making, even under pressure.
* Calmness and professionalism when handling demanding situations or guest complaints, with empathy and a solutions focus.
* Humble, open to ideas, ego‐free approach that helps get things done.
* Desire to be part of a hard‐working, supportive, and fun team. Additional Information The opportunity to be part of an innovative, fast‐growing, international group that's committed to not just building new hotels but building a general brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. xqysrnh Become part of a team that's very passionate about creating great hospitality experiences and exploring new locations at every opportunity.

📌 Guest Services (Barcelona)
🏢 Ennismore
📍 Barcelona