Wolters Kluwer is a integral leader in information services and solutions for professionals in the finance, tax and accounting, risk and compliance, health and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. We are looking for a Commercial Process Manager to join our team.

The Commercial Process

Manager will define how commercial processes, data and GTM systems should work. Working across Revenue Operations, the business and Technology, the role will turn business needs into clear, scalable designs that can be delivered by Technology and external partners.Assess current-state commercial processes, data and systems across divisions Define and standardise target-state processes and essential commercial data structures, including account, opportunity and forecast hierarchies Clarify systems of record, data ownership, handoffs and business rules Translate business needs into functional requirements, user stories, acceptance criteria and implementation-ready documentation Facilitate process design and decision-making across Revenue Operations, Sales, Marketing, Customer Success, Technology and delivery partners Support solution design, data migration, testing, UAT, cutover and transition to users 5–10 years of experience in Revenue Operations, Commercial Operations, Business Analysis, CRM transformation or sales technology Experience designing commercial processes and data structures in a complex, multi?business environment Practical experience with Salesforce or a comparable CRM platform; Salesforce experience is strongly preferred Good understanding of account, contact, opportunity, pipeline, forecast and ownership data Ability to translate business requirements into clear functional designs that Technology teams can implement merger integration, commercial transformation or enterprise CRM programmes Experience with data migration,



master data, data quality or system integration Experience in an international B2B environment Salesforce certifications is a plus Improvement in process efficiency, cycle times or user experience Adoption and compliance with agreed commercial processes Data quality of key commercial objects and hierarchies All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or any other protected status, in accordance with local regulations. We value authenticity and want to ensure we're getting to know you—not a digital assistant.

To help maintain this integrity, we ask to remove virtual backgrounds and include in?Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We provide expert software and information solutions that the world's leading professionals rely on, in the moments that matter most.

Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide.

We deliver trusted, AI?powered expert solutions that combine deep domain knowledge, proprietary content,



and advanced technology to provide expert?Today, nearly 70% of our digital revenues come from AI?powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud?year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit or follow us on LinkedIn, Instagram and Facebook.

Wolters

Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. This principle is ingrained in our company values and articulated in our Code of Business Ethics.

Our global Together we thrive well?being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well?being. In ****, Wolters Kluwer was also recognized by Forbes as one of America's Best Employers for Women. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.

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📌 Commercial Process Manager (Madrid)
🏢 Wolters Kluwer
📍 Madrid