Commercial Director WFS Cargo & Ground Handling Services SpainJob Title : Commercial Director WFS Cargo & Ground Handling Services SpainLea atentamente toda la información sobre esta oportunidad y luego utilice el botón de solicitud de abajo para enviar su CV y su candidatura.Reporting to : SVP Commercial EMEA / Spain Managing DirectorLocation : Madrid with extensive National/European travel.Company DescriptionWFS, a member of the SATS Group, is a global air cargo logistics leader, and the number 1 general operator in cargo handling, with a global network spanning over 190 locations in five continents. We provide best-in-class, safe and secure cargo services, as well as passenger, ramp, baggage services in selected airports. We believe the key to sustainable operational excellence is ensuring that the people at the heart of your operations have the right mindset to drive new ways of working and the development of innovative technologies.Role PurposeTo develop and execute the commercial strategy, together with the Region SVP Commercial and the Country MD, for the cargo and ground handling services.

The role focuses on revenue growth, customer retention, contract negotiations, market expansion, and the development of strategic partnerships with airlines, freight forwarders, GSAs, logistics providers and airport stakeholders.

The Commercial





Director ensures the organization maintains a strong competitive position while delivering sustainable profitability and the highest standards of operational excellence and customer service.Key Responsibilities Commercial Strategy & Business DevelopmentDevelop and implement the company's commercial strategy for cargo and ground handling services.Lead commercial negotiations for new contracts, renewals, and service agreements.Drive revenue growth and achieve annual sales and profitability targets.Lead on significant commercial projects, ensuring all tenders/plans are robust and meet critical milestones.Customer Relationship ManagementBuild and maintain strong relationships with airline management teams and key stakeholders.Handle high-level customer escalations and commercial disputes.Understand key business insights in the WFS customer experience, so they can be applied to all commercial activitiesContract ManagementLead the preparation, negotiation, and execution of commercial agreements.Ensure Service Level Agreements (SLAs), KPIs, pricing structures, and contractual obligations are clearly defined and monitored in coordination with the Ops department and the KAM at Region/Global levelCollaborate with legal and finance teams during contract reviews and negotiations to ensure contracts are both legally compliant, fair and robust with fully defined scope and delivery obligations.Develop/manage efficient and effective commercial controls and audit procedures to ensure both internal/external contractual compliance.Lead and develop the commercial team at country levelWork closely with MD, Operations, Finance, HR, Safety, Quality,



and IT departments to ensure commercial commitments are delivered. Coordinate actions with the rest of Commercial team at region level and with the KAMFoster a customer-centric and performance-driven culture.Support organizational growth initiatives, acquisitions, and strategic projects.Industry RepresentationRepresent the company at industry conferences, airline meetings, trade events, and airport forums.Strengthen relationships with airport authorities, regulators, and industry associations.Promote the company's brand and market reputation, promote the company and engender positive relations with suppliers, customers and other stakeholders.Key Performance Indicators (KPIs)Gross margin and profitability targets.Fluency in English and Spanish.Proven commercial acumen, with the ability to translate that into effective strategic initiatives and commercial plans.Strong understanding of cargo operations, ground handling services and airport environments.Contract and pricing expertise.Excellent planning and organization skills with the ability to manage conflicting priorities and the ability to work with tight deadlines.In line with this commitment, we have established an Equal Opportunities Plan in accordance with Organic Law of 22 March on effective equality between women and men, as well as other applicable legislation on equality.xqysrnhThis commitment also includes monitoring and reviewing potential gender gaps, promoting shared responsibility, supporting work-life balance, preventing harassment, and fostering inclusive and respectful working environments that embrace diversity.

📌 Compensation Manager - Commercial (Madrid)
🏢 Worldwide Flight Services (Wfs)
📍 Madrid