Reservations & Groups Team Leader (Sales-Focused) Todos los candidatos deben asegurarse de leer atentamente la siguiente

descripción del puesto
y la información antes de enviar su solicitud. Barcelona | Central Reservations | Full-time | Monday–Friday Join Generator At Generator, we don't just sell beds — we create experiences in some of the world's most exciting cities. Recognised by Fast Company as one of the Top 50 Most Innovative Companies, we are building a high-performance Central Reservations Office (CRO) that directly drives global revenue growth. We are looking for a commercially driven Reservations & Groups Team Leader who can lead, inspire, and elevate a sales-focused reservations team in a fast-paced international environment. This Is Not a Traditional Team Leader Role This role goes far beyond operational supervision. You won't just manage workflows — you'll drive performance, conversion, revenue, and commercial mindset across both internal and outsourced teams. You will:
* Lead and develop high-performing reservations sales teams
* Drive conversion, revenue growth, and upselling performance
* Coach agents to move beyond "order taking" into proactive selling
* Manage and optimise relationships with outsourcing partners
* Work closely with Revenue, Sales, and Operations teams
* Influence commercial performance across multiple European markets What You'll Own
* Lead the daily operations and performance of the Groups & Reservations team
* Monitor and drive KPIs including conversion, revenue, SLA, upselling, and productivity
* Manage outsourced reservation teams and external partners, ensuring service quality, alignment, and performance delivery
* Conduct regular performance reviews, calibrations, and operational follow-ups with outsourcing providers
* Ensure outsourced teams fully comply with Generator SOPs,



commercial standards, and service expectations
* Coach and develop agents through regular feedback, training, and performance management
* Ensure enquiries are proactively followed up and converted into confirmed business
* Support complex negotiations and high-value group opportunities
* Drive outbound sales activity and commercial initiatives
* Collaborate with Revenue Management to maximise occupancy and profitability
* Ensure operational excellence across systems, billing, deposits, and booking accuracy
* Identify opportunities to improve processes, workflows, and team efficiency
* Create a positive, motivating, and high-performance culture across internal and external teams What We're Looking For
* Fluent English + French required (additional languages are a strong plus)
* Previous experience leading hotel reservations or groups teams
* Experience managing outsourcing partners or remote operational teams is highly valued
* Strong commercial mindset with proven sales and conversion focus
* Ability to coach, motivate, and develop high-performing teams
* Strong analytical and problem-solving skills
* Comfortable managing high-volume and complex business
* Excellent communication and stakeholder management skills
* Highly organised with strong prioritisation abilities
* Resilient and adaptable in a fast-paced international environment Tech & Tools
* Experience with PMS systems (MEWS is a plus)




* Familiar with OTAs, wholesale platforms, and booking channels
* Strong working knowledge of Microsoft Office and reporting tools
* Experience working with CRM or group reservation systems is highly valued What's In It For You
* Competitive salary + leadership incentives
* Performance bonus linked to team revenue and conversion results
* Birthday day off
* 2 free nights per year across Generator properties
* Staff rates for you, friends & family worldwide
* Gym membership contribution
* Continuous learning & leadership development opportunities
* Social events and a vibrant, international culture Work Schedule
* Monday to Friday
* No weekends
* Stable

working hours
supporting work-life balance Career Growth This role offers strong exposure across commercial functions and international operations, with future growth opportunities into:
* CRO Operations Management
* Key Accounts & Commercial Leadership
* Revenue Management
* Sales Leadership
* International Operational Leadership Roles Why This Role Stands Out
* Lead within a centralised commercial reservations hub
* Gain exposure to international operations and outsourcing management
* Direct impact on revenue and business performance
* Work with international markets and complex group business
* Be part of a growing company investing heavily in transformation and talent development
* Help shape the future of Generator's CRO strategy Apply Now If you are a commercially driven leader who thrives on developing people, driving revenue, and managing high-performing teams across multiple locations, we would love to hear from you. "Lead people. Drive revenue. Shape general performance. xqysrnh Join Generator." Compensation: Competitive salary

📌 Reservations & Groups Team Leader (Barcelona)
🏢 Generator Hostels
📍 Barcelona