OverviewIn this role, you design and deliver customer-focused training that helps Deel clients maximize platform value.

You'll run live workshops, create tailored programs for strategic accounts, and support certification and self-serve learning options.

You'll collaborate with Customer Success, Sales, and Product to translate product knowledge into practical skills.

Expect travel to customer sites to deliver on-site sessions.

You join a fast-paced, general SaaS environment shaping how customers learn and adopt Deel's platform.

Compensaciones / Beneficiostravel for customer training stock grant opportunities optional flexible office membership inclusive benefits and total rewards programs worldwide opportunities currency-adjusted salary considerations

ResponsabilidadesPlan and deliver live instructor-led training for customers at all levels, including travel to sites and events

Develop custom training programs with cross-functional partners for strategic accounts and new product rollouts

Create facilitator guides, slide decks, hands-on exercises, demos, and job aids

Convert live content into scalable self-paced courses and learning paths

Support customer certification tracks and exams to validate skills





Drive training registrations and attendance through targeted outreach and cross-team collaboration

Coordinate with Product, Customer Success, Support, and Marketing to keep content aligned with releases and feedback

Track metrics like attendance, completion, CSAT, certification rates, and impact on adoption

Requisitos principales3+ years in customer education or enablement

Proven experience in live instructor-led training for external audiences

Experience designing custom training programs

Knowledge of instructional design and adult learning principles

Strong presentation and communication skills

Experience with LMS, webinar tools, or certification platforms

Analytical mindset for data-driven improvements

Ability to manage multiple projects and stakeholders

Ability to travel for customer training engagements (approximately X% of time)

Experience in fast-paced SaaS or tech environments

Self-starter, proactive, and results-driven

Strong presentation and communication

Relationship-building with customers and internal partners

Independent work and initiative

Instructional design

Learning Management Systems (LMS)

Webinar/virtual training tools

📌 Customer Education Program Manager - España (Valladolid)
🏢 Deel
📍 Valladolid