Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

As a Customer Payment Investigations Analyst, you will investigate and resolve customer payment enquiries across multiple markets. This is a telephone-based role involving inbound and outbound calls,



alongside the ownership and resolution of manually worked cases. You will analyse payment activity, communicate clear outcomes and take the appropriate action to deliver accurate and timely resolutions.

This role is idóneo for someone who can balance customer conversations with detailed investigation work, manage competing priorities and adapt quickly to changing processes, volumes and market needs. You will be expected to maintain a strong focus on quality, accuracy and service while delivering a consistently positive customer experience.

📌 Customer Payments Investigation Analyst - German Speaker (Madrid)
🏢 American Express
📍 Madrid