Customer Representative (Dutch-speaking) – Malaga

Position Overview

Project Type

Customer Support & E-Commerce Operations (Retail Sector)

Location

On-Site, Benalmádena (Malaga), Spain

Work Model

On-Site, start 4/11

Language Requirements

Fluency or bilingual proficiency in Dutch, accompanied by a good working command of English.

Compensation & Conditions

Base Salary

19,200 EUR gross per year

Performance Bonus

Up to 1,800 EUR in performance bonuses

Work Schedule

9:00 AM – 6:00 PM, Monday to Friday, plus 2 Saturdays per month

Main Responsibilities

Handle customer inquiries via telephone, email, chat, and other communication channels.

Support shoppers with questions regarding online orders, payments, products, and promotions.

Handle calls and escalations transferred from physical retail locations and accurately record customer interactions in internal ticketing systems.

Provide timely and effective responses and solutions within established service quality standards.

Stay up to date with the company's products, services, processes, and policies.





Escalate complex or unresolved issues to the relevant internal teams and guide customers through complaints processes.

Requirements &

Qualifications

Languages

Native-level or bilingual proficiency in Dutch, with a solid command of English.

Core Competencies

Strong communication skills, active listening, and a natural customer-first orientation.

Professional Attributes

Patience, empathy, and a strong problem-solving mindset with the ability to follow up on requests until complete resolution.

Technical Skills

Comfortable navigating digital customer support tools, Windows, Microsoft Office environments, and internet configurations.

Availability

Willingness to work on-site in Benalmádena on a standard daytime schedule (Monday to Friday plus two Saturdays per month).

Legal Eligibility

Valid documentation to work in Spain (Spanish Residence Card or EU ID).

Selection process

Submission

Ownership Validation (could take up to 48hrs)

Profile fit validation (made by CNX recruiters & project leader)

HR Interview & Tests

Sueprvisor interview

Client interview (some projects require this)

Job offer

Hired

📌 Customer Representative (Dutch-Speaking) - Malaga (Retail)
🏢 Boeva Tech
📍 Málaga