We're hiring: Danish-speaking Onboarding Manager OneMoneyWay is a financial platform offering business accounts, payments and business cards to SMEs across Denmark, Sweden, Norway and Spain. We're looking for a Danish-speaking Onboarding Manager to guide new Danish business clients from signed application to fully active account, working from our office in Málaga's financial district.
What you'll do Guide new Danish business clients through the onboarding process, from application to account activation Be the client's main point of contact during onboarding by phone and email Collect and check client information and documents, and follow up on anything missing Work closely with sales, compliance and customer support to keep applications moving Make sure clients are set up correctly and know how to get started with their account and cards Track applications and keep case notes up to date in our CRM Spot bottlenecks and suggest improvements to make onboarding faster and smoother What we're looking for Fluent Danish and good English,
written and spoken Experience in onboarding, customer success, account management or a similar client-facing role Highly organised, detail-oriented and good at managing many cases at once Clear, friendly communicator who keeps clients informed and motivated Proactive and solution-oriented, with a strong sense of ownership Based in Málaga or willing to relocate Nice to have Experience from fintech, banking, payments or B2B services Basic familiarity with KYC or document checks (we'll train you) What we offer A key role in a fast-growing, multi-country fintech Hybrid setup: 3 days in our Málaga office, 2 days from home Modern office in Málaga's financial district with an international team Full training and onboarding into financial services Room to grow into team lead, customer success or operations roles * Competitive salary based on experience