OverviewIn this role, you will design and execute adoption metrics for QualityDocs, shaping how value is measured and communicated to customers.

You'll work cross-functionally to uncover adoption barriers, influence product evolution, and drive long-term customer loyalty.

The position blends data analysis, strategic storytelling, and value modeling to help life sciences customers modernize their document management processes.

This is a mission-driven role at a fast-growing SaaS company focused on customer and employee success.

Compensaciones / BeneficiosWork Anywhere (remote or in-office)

travel up to 20% for customer meetings focus on customer and employee success opportunity to influence product maturity integral collaboration growth potential

ResponsabilidadesDefine KPIs and utilization metrics to quantify high-value adoption for QualityDocs

Lead strategic webinars and workshops to drive continuous improvement and inform product evolution

Develop prospective case studies and value models showing ROI of key feature adoption





Create high-impact collateral to promote process optimization and modern practices

Translate technical capabilities into Day-in-the-Life transformations for executive impact

Identify leading indicators to flag at-risk customers by industry segment

Collaborate with post-implementation and consultant teams to secure improvement services work

Requisitos principales2+ years in customer-facing roles (consulting, solution consulting, etc.)

5+ years of experience with document management systems supporting Quality and GxP

Proficiency in document management, product development lifecycle, and solving adoption challenges

Ability to perform data analysis and build KPI dashboards

Strong ability to communicate with Quality and IT personnel across organizations

Willingness to travel up to 20% for customer meetings and presentations cross-functional collaboration strategic storytelling clear, executive-level communication document management systems product development lifecycle data analysis

📌 Director - Qualitydocs Strategy (Barcelona)
🏢 Veeva Systems
📍 Barcelona