The Retention and Expansion Specialist on the Security Customer Outcomes team is responsible for managing and growing a portfolio of EMEA accounts across various countries by renewing, upselling, and cross-selling.Specialists are expected to be proficient across Google Cloud's Security product SaaS offerings and effectively represent Google Cloud's full suite of products and services by using technical, organizational, and customer knowledge to influence clients and grow revenue.ResponsibilitiesDevelop and execute account plans to achieve renewal and growth/expansion goalsAnalyze customer history, Google relationship with customer and opportunity to present to both the Google account team and the customer, and identify key ways to upsellManage and grow a portfolio of strategic accountsMaintain relationship with customer, identify key dates of contract expiration by product and ensure you are getting in front of customer team with ample time to renew contract and process through Vector/legalIdentify and qualify new opportunities within existing accounts for upsellAccounts may be Google Cloud or Google Cloud Security customers and it's important to identify key product characteristics and alignment with customer needsDevelop and deliver sales presentations and proposalsPartner with both internal and external teams to present the opportunityNegotiate and close dealsUnderstand Salesforce/Vector inside and out to process contracts and communicate with legalBuild and maintain relationships with key decision-makersChallenge here is that Security stakeholders are constantly changing so being organized and deliberate on customer communications is keyStay up-to-date on a full suite of Google Cloud Security & Mandiant products and servicesAs Chronicle, Mandiant, SCC, BCC and VT will be under the same umbrella, there will be a lot of knowledge required about product specifics, service descriptions, pricing models and renewal processingRequirementsBA/BS degree, technical degree desiredNative/proficient level of German and EnglishMin.



2 years B2B Sales or Business development experience in outbound sales in the IT industrySome understanding of cloud computing concepts, in particular Google Cloud PlatformAbility to connect business needs with adequate solutions, strong business acumenStrong interpersonal skills, team player and a high level of integrity and professionalismComfortable working against an assigned quota in a phone based environmentThrive in a fast-paced, high-growth, rapidly changing environmentKnowledge of CRM systems, ideally SalesforceAnalytical mindset and go-getter attitude; self-motivated to achieve personal goals and goals set for the teamOrganized and has pipeline management, time management skills and prioritization skillsIT skills: essential computer skills to navigate efficiently a computer based jobDesirableCloud certification or Cyber Security certificationB2B sales experience within Cyber SecurityGoal oriented, self-motivated individual who is proactive, confident competitive and tenaciousUnderstanding of local market and local business environmentDesirable SkillsProcess Excellence: Evaluating information and arguments, leading to informed and effective decisions based on data insightsSolution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutionsEntrepreneurship: Having a mindset characterized by innovation, creativity, risk?solving and opportunity identificationBenefitsFull time position (39h per week, Monday to Friday). This is a Hybrid working model in Barcelona.Relocation supportPermanent Contract.Bring a Friend and get a Referral fee (up to *€ depending on the language/project). A permanent presence of coaches who will facilitate your personal and professional development.Established career path to grow within the project.Continuous training and certifications within Google products.Bi-weekly, monthly or quarterly contests.Employment with the world's largest provider of contact center services.Excellent work environment, great colleagues, social arrangements and personal development.Diversity, Equity & InclusionTP is home to a integral family with various backgrounds and lifestyles.

📌 Emea Renewals Representative With German - Cloud Security (Barcelona)
🏢 Teleperformance Spain
📍 Barcelona