Digital Product Owner - Salesforce - Order to Cash

Hoy

Barcelona

Full time

R

Digital Product Owner - Salesforce - Order to Cash

About Sanofi

We're an R&D-driven;, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system - and innovative pipeline - enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

About the Team

Our ambition is to deliver best-in?class enterprise services enabling Sanofi to chase the miracles of science to improve people's lives.

Within Digital

Delivery and Operations, we build digital solutions that enable data-driven decision-making, enhance workforce agility, and improve organizational performance.

We simplify processes, break down silos, and scale digital capabilities across Sanofi through strong collaboration, standardization, and continuous improvement.

Our Critical Success Factors - We focus on three key drivers:

Community. Building an engaged and collaborative team that attracts and develops top digital talent

Excellence. Simplifying, standardizing and continuously improving processes to achieve scale, quality and productivity

Digitalization. Enabling transparency, analytics-driven insights and rapid innovation across Sanofi's workforce ecosystem Main Responsibilities 1.

Product

Ownership &

- Strategy

Develop and execute comprehensive digital strategy for Customer Contact Management

Own the product roadmap and full lifecycle management (ideation to retirement)

Drive product forecasting and business case development

Support budget tracking and reporting 2.

Stakeholder

Management &

- Collaboration

Work closely with Order to Cash stakeholders, GPO/GPL to translate needs into requirements

Manage complex stakeholder relationships across multiple business units and geographies

Partner with Customer Fulfilment, Trade, and Supply Chain teams

Present to senior leadership and executive stakeholders 3.

Agile Product

Development

Lead agile development teams using Scrum methodology

Define user stories, acceptance criteria, and product requirements

Prioritize product backlog based on business value

Manage backlog using Confluence and Jira 4. Customer-Centric Innovation

Drive customer-focused product decisions using data-driven insights

Optimize customer contact processes for satisfaction and efficiency





Leverage Salesforce Service Cloud for omnichannel customer contact management

Implement AI-powered solutions and Einstein AI features 5.

Digital

Transformation &

- Automation

Lead digitalization initiatives for customer contact processes

Implement RPA and AI-driven tools

Ensure responsible AI implementation 6.

Salesforce Service

Cloud &

- Agentforce Leadership

Serve as product authority for Salesforce Service Cloud

Lead deployment and governance of Salesforce Agentforce

Manage platform integrations with ERP systems Must-Have Experience Education &

Certifications (Required)

Bachelor's degree in Business, Engineering, Computer Science, or related field

Professional Scrum Product Owner I (PSPO I) certification

Salesforce Product Owner certification Experience Requirements

7-10 years of digital product management experience in enterprise environments

5+ years of hands?on experience with the Salesforce platform and ecosystem

3+ years in a senior product owner or product management role

Strong Salesforce AI and automation background

Experience in Order to Cash, Customer Service Management, or related business processes Technical Skills (Required Levels)

Salesforce Service Cloud - Advanced

Salesforce Agentforce Platform - Experienced

AI &

- Automation Capabilities - Experienced

Technical Acumen (CRM, APIs, Integrations) - Experienced

User Experience (UX) Design - Experienced

ERP Systems - Experienced

Data Analysis &

- Business Intelligence - Experienced Functional Skills (Required Levels)

Agile Methodology - Advanced

Data-Driven Decision Making - Advanced

Stakeholder Management - Advanced

Product Development Lifecycle - Advanced

Digital Product Management - Advanced

Product Forecasting - Advanced

Customer-Focused - Advanced

Business Acumen (Pharma/Order to Cash) - Advanced Strongly Preferred Qualifications

Salesforce Agentforce certification or active enrollment

Salesforce Service Cloud Administrator or Advanced Administrator certification

Pharmaceutical or healthcare industry experience (significant competitive advantage)



Key Competencies

Customer-Focused (Advanced)

Innovation Mindset (Advanced)

Collaborative Leadership (Advanced)

Data-Driven Decision Making (Advanced)

Agile Mindset (Advanced)

Technical Fluency (Advanced) This role requires a senior-level professional who can bridge business strategy with technical implementation, particularly in the Salesforce ecosystem, while driving digital transformation in a complex pharmaceutical environment. #BarcelonaHub #SanofiHubs Pursue _progress_ , discover _extraordinary_ Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen.

So, let's be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.Com ( !

The salary range for this position is :59,,*** Final compensation will be determined based on demonstrated experience, skills, location, and other relevant factors. Employees may be eligible to participate in Company employee benefit programs. We are an R&D; driven, AI-powered biopharma company committed to improving people's lives and creating compelling growth.

Our team is guided by one purpose: we chase the miracles of science to improve people's lives. We want to build a healthier, more resilient world, and turn the impossible into the possible by discovering, developing, and delivering medicines and vaccines for millions of people around the world. Discover more about us visiting or via our movie We are Sanofi ( a career that makes a difference.

Reinvention is in our DNA. It's what drove our evolution from a small French enterprise to one of the world's leading biopharma companies. Whether it's using AI to shorten drug?discovery times or building trust in healthcare, you could be helping our teams make life better for patients, partners, and communities.

This is where you grow your career. We open the door for you to explore new opportunities, push your limits, and connect with people who are driven by a shared purpose: we chase the miracles of science to improve people's lives.

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