Job TitleEnglish-Spanish Bilingual Tier 2 Technical Support RepresentativeSi desea saber un poco más sobre esta oportunidad, o está considerando presentar su candidatura, por favor, lea la siguiente información del puesto.CompanyCallnovoLocationRemote / Freelancer Contract; This posting is city-anchored for job board distribution, but candidates may work remotely if they are legally able to provide freelance services from their location.Employment TypeFreelancer ContractWorking Hours3:00 PM - 12:00 AM Central European Time5 days per weekWeekend rotation may be requiredMarket ServedEnglish and Spanish-speaking customersIndustryCustomer Support / Technical Support / Call Center ServicesJob OverviewCallnovo is seeking an English-Spanish Bilingual Tier 2 Technical Support Representative to deliver customer service and technical issue resolution for an international client.



This position is idóneo for candidates with strong spoken and written English and Spanish skills, solid troubleshooting abilities, and experience handling customer escalations.Key ResponsibilitiesProvide Tier 2 customer and technical support in both English and Spanish.Maintain professional communication across email, phone, chat, or ticketing channels.Follow client workflows, quality standards, and data privacy requirements.RequirementsProficiency in both English and Spanish; Prior experience in customer support, call center, help desk, or technical support.Reliable internet connection, quiet work environment, and ability to work independently as a freelancer.xqbhyrx Familiarity with CRM, ticketing systems, remote troubleshooting, and escalation workflows. #

📌 English-Spanish Bilingual Tier 2 Technical Support Representative (Madrid)
🏢 Fuku
📍 Madrid