JOB SUMMARY:Welcomes and registers guests , establishes credit, directs guests.

relays messages, answers questions and contributes to the overall experience.SHIFTS:1st and 2nd shift necessaryFRONT DESK DUTIES:Welcomes guest by greeting, answering questions, responding to requests.Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys.Conveys information to guest by receiving/transmitting messages, mail, packages, etc.Provides concierge duties to guest by answering inquiries regarding hotel and other services guest may require, such as entertainment, business, shopping,



and travel.Maintains records by entering room and guest account data.Makes hotel and other reservations by checking availability and confirming requirements.Uses customer-oriented telephone etiquette to get information.

Greets callers, establishes rapport and projects professional tone.Performs all other duties as assigned by managementQUALIFICATIONS:Advance cashiering skills1-2 years experience as a Front Desk Agent preferredMust possess strong organizational skill.Ability to multitaskAbility to cope with stress, showing self-control during extreme situationsPHYSICAL REQUIREMENTS:Lift up to ten (10) pounds, unassistedSit and/or stand for long periods.Job Types: Full-time, Internship, ContractWork Location: In person

📌 Front Desk Agent (Madrid)
🏢 Golden Mile Hotels
📍 Madrid