Join Excis – A Global Leader in IT Support & Infrastructure Services At Excis, we deliver world-class IT support solutions to enterprise clients across the globe. With operations in 190+ countries, 6,000+ engineers, and 200+ enterprise clients, we are committed to innovation, collaboration, and exceptional customer service. We're looking for a Field Service Engineer (Desktop Support) to join our team in Barcelona, Spain. If you're passionate about IT support, enjoy solving technical challenges, and thrive in a fast-paced enterprise environment, we'd love to hear from you Why Join Excis?
* Operations in 190+ countries
* Trusted by 200+ Enterprise Clients
* Collaborative and supportive work environment

Key Responsibilities
* Deliver high-quality onsite and remote IT support for end users across assigned locations.
* Provide first-line helpdesk and desktop support for hardware, software, and network-related issues.
* Perform desktop lifecycle activities including imaging, deployment, configuration, troubleshooting, and hardware replacement.
* Diagnose and resolve technical issues using appropriate diagnostic tools and knowledge base documentation.
* Manage user administration activities including Active Directory account management and access support.
* Support and maintain local IT infrastructure, including: o Windows workstations o Servers o Printers o LAN/WAN connectivity o Basic network components
* Support mobile devices running iOS and Android.
* Conduct regular meeting room and AV equipment health checks to ensure operational readiness.
* Coordinate with internal engineering teams and external vendors for deployments, upgrades, migrations, and technical implementations.
* Act as the primary Point of Contact (POC) for local IT support.
* Ensure all incidents and service requests are logged, tracked, and resolved within SLA using ServiceNow or equivalent ITSM tools.
* Assist with IT asset management, inventory tracking, stock control,



and documentation.
* Prepare inventory and asset reports, including trend analysis for recurring hardware failures.
* Provide support to nearby locations when required.
* Follow company security policies, operational procedures, and best practices. Requirements
* Minimum 2+ years of experience in Desktop Support, IT Support, or Field Services.
* Fluency in Spanish and English (spoken and written) is mandatory.
* Strong customer service and communication skills.
* Hands‑on experience with: o Windows 10/11 o Active Directory o ServiceNow or similar ITSM tools o Desktop/laptop deployment and imaging o Hardware troubleshooting and replacement o Mobile device support (iOS & Android) o Basic networking and server support o Meeting room technologies and AV equipment
* Experience performing warranty hardware repairs for HP, Dell, or Lenovo devices is an advantage.
* Strong troubleshooting and analytical skills.
* Ability to work independently while managing multiple priorities.
* Flexible to travel to nearby customer locations when required.
* Knowledge of Microsoft Office applications and endpoint security solutions.
* Experience with ITIL processes, enterprise environments, or application support is a plus.

What We Offer
At Excis, your expertise makes a real impact. You'll join a dynamic integral team where you'll work with cutting‑edge technologies while supporting enterprise clients worldwide.
* Competitive compensation
* Global career opportunities
* Professional development and continuous learning
* Collaborative international work environment
* Exposure to enterprise IT infrastructure and modern workplace technologies
* Opportunity to grow with one of the world's leading IT support organizations Ready to Take the Next Step? If you're a customer‑focused IT professional looking to grow your career with a global technology company, apply today and become part of the Excis team in Barcelona, Spain. Excis – Delivering IT Excellence Worldwide. #J-18808-Ljbffr

📌 Onsite Support Engineer/ (España)
🏢 Excis Compliance
📍 España